Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kailyn Jones

Clarksville,TN

Summary

Driven by a commitment to excellence, I leveraged critical thinking and customer service skills at Agero to enhance client satisfaction and loyalty. Demonstrating adaptability and teamwork at Trane Technologies, I contributed to exceeding production targets. My proficiency in data entry and active listening underpins my ability to resolve complex issues, ensuring operational efficiency and superior service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assembly Line Production Worker

Trane Technologies
04.2019 - Current
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.

Customer Service Representative

Agero
07.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Communication with tow truck operators, mechanics, or other service providers
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Following up with customers to ensure their issue was resolved satisfactorily.

Education

Associate of Applied Science - Nursing

Hopkinsville Community College
Hopkinsville, KY

High School Diploma -

Kenwood High School
Clarksville, TN
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

I have completed the required training for my CNA certification and am currently preparing to take the state exam. This training has provided me with a strong foundation in patient care, and i am eager to apply my knowledge and skills in a healthcare setting while pursing full certification.

Languages

English
Native or Bilingual

Timeline

Assembly Line Production Worker

Trane Technologies
04.2019 - Current

Customer Service Representative

Agero
07.2017 - 04.2019

Associate of Applied Science - Nursing

Hopkinsville Community College

High School Diploma -

Kenwood High School

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Kailyn Jones