Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailynn Cassidy

Newton

Summary

Dynamic customer service leader with a proven track record at Wawa, excelling in customer complaint resolution and enhancing service quality. Skilled in inventory control and fostering team collaboration, I consistently improved customer satisfaction through effective communication and innovative problem-solving strategies. Committed to operational excellence and team development.

Overview

5
5
years of professional experience

Work History

Customer Service Lead

Wawa
Augusta Nj
09.2022 - Current
  • Led customer service team to enhance operational efficiency and improve service quality.
  • Trained staff on best practices for customer interactions and problem resolution technique
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Associate

Weis
Newton, NJ
08.2021 - 08.2022
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Associate

QuickChek
Newton
06.2021 - 07.2021
  • Assisted in daily operations by stocking shelves and maintaining product displays.
  • Collaborated with team members to ensure timely customer service during peak hours.
  • Handled cash register transactions accurately and efficiently, ensuring customer satisfaction.
  • Participated in training new staff on operational procedures and customer service protocols.
  • Managed cleanliness and organization of store environment to promote safety standards.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times

Education

No Degree - Pastry Arts

Sussex County Community College
Newton Nj

Skills

  • Payment processing
  • Cash handling
  • Customer complaint resolution
  • Department operations
  • Inventory control
  • Quality assurance
  • Customer service excellence

Timeline

Customer Service Lead

Wawa
09.2022 - Current

Associate

Weis
08.2021 - 08.2022

Associate

QuickChek
06.2021 - 07.2021

No Degree - Pastry Arts

Sussex County Community College