Kaina Murillo
Little Falls,NJ
Summary
Energetic, service-oriented individual boasting a career spent managing issues and assisting customers while remaining composed and positive. An active listener committed to driving business through effective communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
Montville, NJ
03.2016 - Current
- Utilized active listening and communication skills to engage customers, handle complaints, concerns, or issues and ascertain how to best provide a resolution
- Supervised customer orders and delivered regular status updates.
- Developed positive rapport with various stakeholders, including company personnel, vendors, customers and shipping organizations.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
Tour Merchandiser
The Revel Band
Caldwell, NJ
02.2021 - 10.2021
- Managing inventory, keeping track of sales, and ensuring merchandise is well-stocked and organized
- Assisted in creating product types and designs.
- Built product displays and placed appropriate signage for merchandise.
- Engaged with event attendees in offering our available products and email sign up for future event notifications.
Cashier Supervisor
Hobby Lobby
Totowa, NJ
06.2013 - 09.2014
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution when necessary.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Support fellow team members and assist with operational tasks as needed
- Contribute to driving sales, building customer loyalty, and representing the Hobby Lobby brand image
Education
Bachelor of Science - Entertainment Business
Full Sail University
Winter Park, FL12.2022
Skills
- Fluent in Spanish, able to speak, read and write
- Adaptable
- Customer Experiences
- Verbal and Written Communication
- People Skills
- Proficient with Microsoft Word, Outlook, Powerpoint & Excel
- Moderately versed in Adobe Photoshop, Rush and Illustrator
- HubSpot Digital Marketing Certification
Timeline
Tour Merchandiser
The Revel Band
02.2021 - 10.2021
Customer Order Specialist
The Home Depot Inc
03.2016 - Current
Cashier Supervisor
Hobby Lobby
06.2013 - 09.2014
Bachelor of Science - Entertainment Business
Full Sail University
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