Kaiona Littlejohn
Kimbrells Furniture
Gastonia,NC
7
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Office Manager
1 Year 10 Months- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed customer orders and maintained accurate inventory records.
- Utilized point-of-sale systems to manage transactions and provide customer support.
- Coordinated delivery schedules, ensuring timely dispatch of products to customers.
- Developed and implemented office procedures, enhancing workflow and productivity.
- Managed office operations, ensuring efficiency and adherence to company policies.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Led training sessions for new staff, improving onboarding processes and knowledge retention.
- Facilitated vendor relationships, negotiating contracts to improve service quality and pricing.
- Streamlined scheduling processes, increasing appointment accuracy and resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Keyholder
1 Year 4 Months- Managed efficient cash register operations. Counted out cash drawers and balanced totals.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Brand Ambassador/Sales Associate Team Leader
9 Months- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Engaged customers through product knowledge and brand storytelling to enhance shopping experience.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Assistant Manager
2 Years 5 Months- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Analyzed customer feedback to develop strategies for improving service quality and customer satisfaction.
- Coordinated marketing initiatives to promote seasonal collections, increasing brand visibility in local markets.
Education
Bachelor of Science - Criminal Justice
Skills
Guest Relations
Adapt to Diverse Groups
Excellent People Skills
Policy and Procedure Adherence
Strategic Planning
Verbal and Written Communication
Scheduling and calendar management
Sales Expertise
Customer Service
Multitasking Strengths
Attention to detail
Office management
Organizational skills
Timeline
Office Manager
Kimbrells Furniture
10.2024 - CurrentRead More
Keyholder
Ulta
03.2023 - 07.2024Read More
Brand Ambassador/Sales Associate Team Leader
American Eagle Outfitters, Inc
01.2022 - 10.2022Read More
Assistant Manager
Rue 21
08.2019 - 01.2022Read More
North Carolina A & T State University
Bachelor of Science from Criminal Justice
Read More