Kari Kahn
Naperville,IL
Summary
Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.
Detail-oriented office manager with a proven track record in enhancing operational efficiency, resource allocation, and team supervision. Committed to driving customer satisfaction through effective training and mentoring.
Dedicated professional with strong customer service management skills. Proven success in enhancing guest experiences through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Office Manager
The Gretz Team
Naperville, IL
04.2024 - Current
- Coordinated office operations to enhance efficiency and streamline workflows
- Managed scheduling, ensuring optimal allocation of resources and personnel
- Oversaw inventory management, maintaining accurate supplies for daily operations
- Implemented new filing system to improve document retrieval and organization
Overnight Manger
Crowne Plaza O'Hare
Rosemont, IL
10.2019 - 04.2024
- Maintained inventory and ordered new supplies to meet expected needs.
- Supervised overnight operations, ensuring seamless guest experiences and high service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Coordinated front desk activities, resolving guest inquiries and concerns promptly.
- Implemented inventory management practices to optimize supply levels during night shifts.
- Monitored security measures to ensure safety of guests and property throughout the night.
Front Desk Supervisor
Hilton
Chicago, IL
03.2019 - 10.2019
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff on hotel policies and customer service protocols.
- Managed reservations system, optimizing room assignments for efficiency.
- Resolved guest complaints promptly, enhancing overall experience and loyalty.
- Coordinated with housekeeping to maintain high cleanliness standards in guest areas.
Education
Bachelor of Science - Hospitality Management
Roosevelt University
Chicago, IL05.2018
Skills
- Customer Loyalty
- Guest relations
- Time management
- Problem-solving skills
- Customer service management
- Word processing
- Data entry efficiency
- Training and mentoring
- Staff supervision
- VIP guest relations
- Team building and supervision
- Data Accuracy
Accomplishments
- Supervised a team of 100 staff members.
- Collaborated with team of 18 in the development of higher Tripadvisor scores.
- Documented and resolved IT which led to Bringing back the PMS during an event.
Timeline
Office Manager
The Gretz Team
04.2024 - Current
Overnight Manger
Crowne Plaza O'Hare
10.2019 - 04.2024
Front Desk Supervisor
Hilton
03.2019 - 10.2019
Bachelor of Science - Hospitality Management
Roosevelt University
Honor Society
Graduated With Honors