Kairy ledezma
Odessa,TX
Summary
Proficient in high-volume customer service environments, focusing on relationship building and positive client interactions. Recognized for reliability and strong work ethic during peak periods. Expertise in resolving customer inquiries and fostering loyalty through tailored product recommendations. Committed to driving customer satisfaction and sales growth.
Overview
4
4
years of professional experience
Work History
Brewista
7 brew coffe shop
ODESSA, Texas
10.2023 - 06.2025
- Prepared high-quality coffee beverages following standard recipes and techniques.
- Provided excellent customer service by engaging with customers regularly.
- Managed inventory levels and restocked supplies throughout the shift.
- Collaborated with team members to enhance workflow during peak times.
- Resolved customer inquiries and complaints in a friendly manner.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
Busser
Mr.gattis Resturant
Odessa, TX
05.2022 - 08.2022
- Cleaned and set tables for dining guests efficiently.
- Removed used dishes and utensils from tables after meals.
- Maintained cleanliness in dining areas and service stations.
- Engaged with guests to ensure satisfaction during their visit.
Bakery Team Member
Delicias Bake Shop
ODESSA, TX
08.2021 - 05.2022
- Prepared baked goods following recipes and quality standards.
- Provided excellent customer service to all patrons entering the bakery.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Listened to guests to understand needs and help each person select optimal products and services.
Education
Some College (No Degree) - Occupational Health And Safety
Odessa College
Odessa, TXSkills
- Customer service
- Client relationship building
- Personalized product recommendations
- Upselling techniques
- Opening and closing procedures
- Multitasking in fast-paced environments
- Adaptable and flexible
- Flexible availability
- Reliable & punctual
- Effective communication
- Spanish fluency
- Positive attitude
Languages
English
Professional
Spanish
Professional
Timeline
Brewista
7 brew coffe shop
10.2023 - 06.2025
Busser
Mr.gattis Resturant
05.2022 - 08.2022
Bakery Team Member
Delicias Bake Shop
08.2021 - 05.2022
Some College (No Degree) - Occupational Health And Safety
Odessa College