Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Kairy Maldonado

Davenport,FL

Summary

Experienced Director of Housekeeping with over 20 years of leadership in high-volume hospitality environments. Proven track record in staff development, operational restructuring, crisis management, and brand conversions. Known for driving quality assurance, maintaining high cleanliness standards, and leading through industry disruptions like pandemics and occupancy crises. Seeking a full-time leadership role in housekeeping or hotel operations.

Overview

23
23
years of professional experience

Work History

Director of Housekeeping

Renaissance Hotel – MCR Investors
11.2018 - 05.2025
  • Managed the successful transition from a Marriott-managed to a Marriott franchise-managed property.
  • Introduced and trained a 60-person team on MCR's culture, values, and performance standards.
  • Efficiently led major staffing reductions and restructuring, including leadership and support staff.
  • Navigated the department through the COVID-19 pandemic using limited staff and third-party agencies to maintain cleanliness standards and meet occupancy demands.
  • Converted the property to a new outsourced linen service, managing vendor onboarding and operations.
  • Led the team during a major occupancy decline and public health crisis tied to a Legionnaires’ outbreak.
  • Supported operational adjustments and labor coordination as the hotel transitioned into a unionized property.
  • Achieved a 2024 BSA audit cleanliness score of 86.7%.

Director of Services

Renaissance Hotel – Marriott International
12.2007 - 10.2018
  • Directed 60-person team through brand conversion from Doubletree to Renaissance.
  • Managed partial renovations and achieved 91% room and 96% public space QA scores.
  • Maintained 91% AOS satisfaction rating—5 points above hotel average.
  • Oversaw transition from full-service on-premise laundry to Edison Laundry outsourcing.
  • Designed and implemented a linen distribution strategy to reduce loss and manage cost due to low PAR levels.

Director of Housekeeping

Doubletree Hotel – Highgate
11.2005 - 12.2007
  • Managed 60 associates while maintaining top-tier QA performance.
  • Implemented efficient labor and procurement systems.
  • Led brand transition from Wyndham to Doubletree.

Director of Housekeeping

Wyndham Hotel – Wyndham International
12.2001 - 11.2005
  • Opening team member for 396-room property; hired and trained 50+ staff.
  • Achieved 95% QA scores; managed in-house laundry services.
  • Developed departmental SOPs and operational standards.

Education

Executive Secretarial - Information Processing

Katherine Gibbs School
Piscataway, NJ
01.1989

Criminal Justice

John Jay College
New York, NY
01.1981

Skills

  • Team Leadership & Staff Development
  • Housekeeping Operations & Standards Compliance
  • Crisis & Change Management
  • Brand Conversion & Property Transition
  • Quality Assurance & Audit Compliance
  • Labor Optimization & Schedule Management
  • Inventory & Linen Service Oversight
  • Budget Control & Cost Containment
  • SOP Development & Policy Implementation
  • Safety & Sanitation Regulation Compliance
  • Operational Coordination with Cross-Functional Teams
  • Guest Satisfaction & Service Recovery

Awards

Manager of the Year – Wyndham (2002) & Doubletree (2006), Manager of the Quarter – Renaissance, Doubletree, and Wyndham (Multiple Years)

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Director of Housekeeping

Renaissance Hotel – MCR Investors
11.2018 - 05.2025

Director of Services

Renaissance Hotel – Marriott International
12.2007 - 10.2018

Director of Housekeeping

Doubletree Hotel – Highgate
11.2005 - 12.2007

Director of Housekeeping

Wyndham Hotel – Wyndham International
12.2001 - 11.2005

Criminal Justice

John Jay College

Executive Secretarial - Information Processing

Katherine Gibbs School

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