Kaisha Bell
Jacksonville
Summary
Dynamic server with a strong focus on exceptional customer service and guest engagement. Proven ability to manage shifts efficiently while training team members to enhance performance.
Overview
4
4
years of professional experience
Work History
Server
Cheesecake Factory Inc
Jacksonville FL
01.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction during dining experiences.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables efficiently, demonstrating strong multitasking abilities under pressure.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere and loyalty.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
Shift Leader
Jacksonville International Airport
Jacksonville FL
08.2022 - 11.2023
- Supervised daily operations to ensure efficient service delivery in high-traffic environment.
- Trained and mentored team members on operational procedures and safety protocols.
- Coordinated staff schedules to optimize coverage during peak travel times.
- Monitored inventory levels and assisted with supply ordering for seamless operations.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
High School Diploma -
First Coast High School
Jacksonville, FL06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Sales expertise
- Team collaboration
- Shift management
- Specials promotion
Timeline
Server
Cheesecake Factory Inc
01.2024 - Current
Shift Leader
Jacksonville International Airport
08.2022 - 11.2023
High School Diploma -
First Coast High School