Kaisha Bernard
Rosedale Queens
Summary
Dynamic and results-driven real estate professional with a proven track record in driving property sales and successfully closing deals. Expertise in market analysis, client negotiation, and property valuation ensures optimal outcomes in both residential and commercial transactions. Committed to fostering team collaboration and adeptly adapting to the ever-evolving market landscape. Recognized for delivering exceptional performance and consistently exceeding client expectations through a personable approach and strategic insights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Salesperson
Landmark Elite Homes
11.2024 - Current
- Stayed up-to-date on industry trends through continuing education courses, maintaining expertise as a licensed real estate salesperson.
- Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
- Collaborated with other real estate agents within the brokerage firm to share listings and find suitable matches for buyer clients quickly.
- Increased home sales by implementing targeted marketing strategies and conducting thorough market research.
- Assisted in the negotiation of lease agreements for rental properties, ensuring fair terms for landlords and tenants alike.
- Provided valuable insights on neighborhood demographics, school districts, and community amenities to clients searching for the perfect home.
- Assisted clients in finding their ideal properties by carefully assessing their needs and preferences.
Scheduler
Healthfirst
04.2023 - 06.2025
- Scheduling, rescheduling, and canceling patient appointments as required.
- Answering patients’ questions regarding basic medical tests and procedures.
- Providing instructions to patients to ensure that they are prepared for examinations and procedures.
- Confirming patient appointments.
- Courteously receiving incoming telephone calls and taking messages as needed.
- Explaining financial requirements and obligations to patients and entering payments into the practice management system.
- Scheduling referral appointments and follow-ups.
- Verifying insurance details and informing patients of un-covered fees.
- Filing documents and organizing supplies.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Licensed Real Estate Sales Agent
Keller Williams Legendary
08.2022 - 01.2024
- Assisted clients in negotiating optimal contract terms that best suited their needs and preferences.
- Managed contract documentation accurately and efficiently to prevent delays or complications during closing procedures.
- Negotiated multiple offers successfully, securing favorable deals for clients in competitive markets.
- Maximized property exposure with targeted marketing strategies for faster sales results.
- Organized community events to establish a strong presence within target neighborhoods while fostering connections with potential clients.
- Collaborated with a diverse team of professionals, including mortgage brokers, attorneys, inspectors, and appraisers for smooth transactions.
- Reviewed market research data and changed sales plans accordingly.
- Prepared and presented contracts and other legal documents to clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Customer Service Representative
Healthfirst Insurance
11.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
Document Support Specialist
ABI
08.2019 - 10.2021
- Manage large outbound calls daily, verifing patient infomation while following HIPPA protocal when obtaining medical records for our clients
- Meeting daily goals and making sure all patient infomation is correct.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Organized, maintained and safeguarded files and databases.
- Properly prepared and shipped records for storage at offsite facilities.
Customer Service Representative
Geico
04.2018 - 01.2019
- Managed large amounts of inbound calls and outbound calls in a timely manner
- Ability to identify customers needs, clarify information, research every issue and provide solutions
- Strong phone and verbal communication skills along with active listening skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Arts -
Nassau Community College
12.2017
Skills
- Real estate transactions
- Property management
- Real estate law
- Lease administration
- Closing coordination
- Strong organizational skills
- Client management
- Works well independently
- Property tours and inspections
- Leasing and sales
- Negotiation expertise
- Tech-Savvy
- Rental management
Certification
Medical Terminology, Basic and Advanced CPT Coding, Basic and Advanced ICD Coding, Reimbursement Methodologies, Healthcare Data Structure and Delivery Systems, Computer Software Applications in Healthcare, Anatomy and Physiology, Pathophysiology, Pharmacology.
Languages
haitian Creole
Limited Working
Timeline
Licensed Real Estate Salesperson
Landmark Elite Homes
11.2024 - Current
Scheduler
Healthfirst
04.2023 - 06.2025
Licensed Real Estate Sales Agent
Keller Williams Legendary
08.2022 - 01.2024
Customer Service Representative
Healthfirst Insurance
11.2021 - 03.2023
Document Support Specialist
ABI
08.2019 - 10.2021
Customer Service Representative
Geico
04.2018 - 01.2019
Associate of Arts -
Nassau Community College
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