KAISHA OROSCO

• ▪ serve as the lead receptionist, coordinating daily front desk operations for a multi provider clinic.
• ▪ Train and mentor new administrative staff, ensure smooth onboarding and policy compliance.
• ▪ Handle multi-line phone system, resolve patient concerns, and ensure accurate date entry.
• ▪Maintain HIPPA compliance and support clinical staff with records and documentation.

▪ Provided front office registration duties by greeting patients,verifying insurance benefits,consent

forms, patient demographics and payment receipts.

▪ Made copies, sent faxes, and handled all outgoing correspondence

▪ Process requests for medical records

▪ Answered multiple telephone, taking messages, fowarding calls and scheduling appointments

▪ Made copies, sent faxes, and handled all outgoing correspondence

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.