Krystal Ortiz

Works in the medical unit of the Erie County Holding Center.

• Responded to incoming calls, addressing inquiries and providing assistance to improve patient experience.
• Reviewed reports and documents for completeness, accuracy, and compliance with established procedures, ensuring data integrity.
• Schedule clinic appointments for patients.
• Compiled data from office records for reports and patient files.
• Indexes and files documents and correspondence.
• Submits release of information for medical records from outside medical facilities.
• Assists with payroll records.

• Coordinated operating room schedules for four surgeons and twelve Oral and Maxillofacial Surgery residents across multiple hospitals, optimizing case flow.
• Collaborated with insurance companies and hospitals to secure timely completion of pre-surgical testing, imaging, and pre-authorizations for efficient case processing.
• Delivered post-operative follow-up reports to primary dental providers, ensuring continuity of care.