LESLIE Randall-Rivas
Cedar Falls
Summary
Seasoned Senior Medical Secretary with proven experience in complex healthcare administrative environments. Possess strong communication skills, adept at managing patient records, coordinating medical staff, and ensuring smooth office operations. Significant contributions to enhancing overall patient care and satisfaction through efficient handling of administrative tasks. Skilled in utilizing medical software for documentation and scheduling purposes.
Overview
14
14
years of professional experience
1977
1977
years of post-secondary education
Work History
Sr. Medical Secretary
Weill Medical College of Cornell University
New York
02.2007 - 10.2020
- Managed patient scheduling and appointment coordination for multiple departments.
- Maintained electronic medical records using advanced data
- Provided high-level administrative support, managing complex physician schedules (clinical, surgical, research), coordinating patient care (scheduling tests, handling prescriptions), processing billing/charges, and assisting with academic/research tasks like presentations and CV updates, requiring strong knowledge of EPIC/eMR systems and medical coding (CPT, ICD-10). Key duties involve front-end revenue cycle, patient check-in/out, and maintaining confidentiality, serving as a vital link in patient care, education, and research operations.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Supported office staff and operational requirements with administrative tasks.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
Education
Jordan High School
Los Angeles, CASome College (No Degree) - General Education
Los Angeles Southwest College
Los Angeles, CASkills
- Electronic medical records
- Medical coding
- Patient scheduling
- Appointment coordination
Accomplishments
Top Team leader for the MS Society for more than 15 years.
Timeline
Sr. Medical Secretary
Weill Medical College of Cornell University
02.2007 - 10.2020
Jordan High School
Some College (No Degree) - General Education
Los Angeles Southwest College