Kaitlen Rosier
Westminster
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Homegrown Tap and Dough
Westminster
11.2024 - Current
- Deliver exceptional dining experiences while managing multiple tables, maintain high service standards, and build strong guest relationships.
- Partner with team members to streamline service flow, support during peak hours, and contribute to positive dining atmosphere
- Drive customer satisfaction through attentive service, menu knowledge, and swift resolution of guest concerns
- Maintain high standards of cleanliness, assist colleagues during busy periods, and adapt quickly to changing service demands
Event Manager
A Spice of Life Catering
Boulder
09.2024 - 01.2025
- Set up and maintained buffet stations, ensuring smooth event operations.
- Conducted post-event evaluations, gathering feedback to improve future events.
- Decorated event spaces, focusing on aesthetic appeal for weddings and receptions.
- Served food in buffet and plated styles, catering to diverse guest preferences.
- Collaborated with team members to enhance service delivery and guest satisfaction.
- Coordinated logistics for events, ensuring smooth setup and execution.
- Supervised event staff, providing guidance and support during event operations.
- Resolved any issues that arose during the course of an event in a timely manner.
Server
Winter Park Resort
Winter Park
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Streamlined table service operations by implementing efficient order-taking methods, reducing wait times and enhancing customer satisfaction.
Server
One Love Rum Kitchen
Grand Lake
05.2023 - 10.2023
- Greeted and seated guests, providing menus, daily specials, and beverage recommendations.
- Accurately took and submitted orders to the kitchen and ensured efficient food delivery and service.
- Anticipated and fulfilled guest needs, such as refilling drinks, providing extra condiments, or addressing special requests.
- Created welcoming dining experiences by anticipating guest needs and providing personalized menu recommendations based on preferences.
Support Staff
Winter Park Resort
Winter Park
11.2022 - 04.2023
- Assist instructors, students, and visitors with various tasks and responsibilities.
- Maintain effective communication with instructors, supervisors, and other staff members to coordinate lesson schedules and resolve any issues that may arise.
- Assist in organizing and managing groups of students, ensuring that they are matched with the appropriate instructors and that lessons run smoothly.
- Had effective communication between departments to streamline operations and resolve challenges promptly
Server
Hoffbrau Colorado
Westminster
01.2022 - 10.2022
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Accurately took and submitted orders to the kitchen and ensured prompt food delivery.
- Managed multiple tables simultaneously during peak hours while maintaining accurate order documentation and precise financial transactions
Education
High School Diploma -
Mountain Range High School
Westminster05.2019
Skills
- Customer Service
- Time Management
- Multitasking
- POS Systems
- Team Collaboration
- Communication
- Guest Service
- Order Management
- Food Service
- Problem Solving
- Attention to Detail
- Adaptability
Timeline
Server
Homegrown Tap and Dough
11.2024 - Current
Event Manager
A Spice of Life Catering
09.2024 - 01.2025
Server
Winter Park Resort
05.2024 - 09.2024
Server
One Love Rum Kitchen
05.2023 - 10.2023
Support Staff
Winter Park Resort
11.2022 - 04.2023
Server
Hoffbrau Colorado
01.2022 - 10.2022
High School Diploma -
Mountain Range High School