Kaitlin Arzola
Austin,TX
Summary
Highly motivated Administrative Professional with extensive sales and customer service experience seeking a challenging administrative role. Looking to effectively contribute to company goals and objectives through gained knowledge and skills.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
City Vet
07.2024 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, medical records and vaccination records.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Scheduling appointments, confirming appointment and managing appointment schedules to ensure smooth clinic flow.
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with basic pet care tasks, such as feeding, watering, or walking animals during their stay.
Lifestyle Consultant
Massage Heights
06.2022 - 05.2024
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Keep a current record of staff members' whereabouts and availability.
- Schedule appointments and maintain and update appointment calendars.
Sales Associate
Sally’s Beauty Supply
07.2019 - 05.2022
- Answer customers' questions, and provide information on products, procedures or policies.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
High School Diploma -
Carroll High School
06.2019
Skills
- Customer Service
- Sales
- Service Upselling
- Effective Communication
- Office Administrative Duties
- Time Management
- Microsoft Office
- Microsoft Outlook
- Organization
- Cash Handling
- Telephone skills
- Strong empathy
Timeline
Client Service Specialist
City Vet
07.2024 - Current
Lifestyle Consultant
Massage Heights
06.2022 - 05.2024
Sales Associate
Sally’s Beauty Supply
07.2019 - 05.2022
High School Diploma -
Carroll High School
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