RECORIAN STUKES
WILMINGTON,NC
Summary
Experienced civil servant with a proven track record in both government and private sectors, excelling in high-pressure environments. Skilled in delivering exceptional service and enhancing operational efficiency. Strong communicator with a talent for building relationships across diverse groups. Collaborative team player dedicated to client support and case management.
Overview
18
18
years of professional experience
Work History
SUBSTITUTE TEACHER
New Hanover County Schools, NHCS
Wilmington, NC
11.2024 - Current
- Implemented lesson plans tailored to diverse student learning needs.
- Managed classroom environments to promote student engagement and ensure safety.
- Utilized technology tools for effective lesson delivery and streamlined classroom management.
- Adapted instructional materials across grade levels and subjects for enhanced accessibility.
- Assisted in enforcing school policies and procedures within classroom settings.
STUDENT SUPPORT SPECIALIST
Communities In Schools, I.S
Wilmington, NC
09.2023 - 06.2024
- Developed tailored student support plans through collaboration with teachers.
- Coordinated workshops focused on social-emotional learning and conflict resolution skills.
- Facilitated communication among families, schools, and community resources.
- Assisted in crisis intervention to ensure student safety and well-being.
- Maintained detailed records of student interactions and support provided.
- Delivered one-on-one academic support to students requiring assistance.
- Mediated conflicts between classmates to foster a positive environment.
- Provided counseling support for students facing academic and personal challenges.
CUSTOMER SERVICE ADVOCATE
Cape Fear Public Utility Authority, CFPUA
Wilmington, NC
05.2022 - 08.2023
- Facilitated coordination between departments to assist developers and contractors with complex water utility planning.
- Provided fast and friendly service for routine questions, addressing service complaints effectively.
- Efficiently resolved customer complaints using strong communication skills.
- Handled 90+ daily inquiries through multiple channels while maintaining a 98.5% quality score.
Human Services Caseworker
New Hanover County Government
Wilmington, NC
10.2020 - 06.2021
- Evaluated client needs through comprehensive interviews and assessments.
- Conducted interviews to verify eligibility for public assistance programs.
- Analyzed data from automated systems to ascertain eligibility outcomes.
- Ensured accurate documentation of case notes in electronic management systems.
- Collaborated with multidisciplinary teams to enhance service delivery efficiency.
- Discussed applicants' rights and responsibilities regarding public assistance guidelines.
- Participated in staff development training, contributing to team skills enhancement.
- Maintained confidentiality in accordance with agency policies and legal standards.
911 Telecommunicator
New Hanover County Government
Wilmington, NC
01.2017 - 09.2020
- Answered and routed emergency and non-emergency calls for New Hanover County residents.
- Utilized sound judgment to select appropriate emergency response discipline for each call.
- Proactively assessed and prioritized service requests based on urgency and available resources.
- Served as Public Safety Dispatcher for 11 agencies, ensuring efficient communication and coordination.
- Assisted law enforcement and government agencies, including North Carolina State Troopers and FBI.
- Monitored radio transmissions to provide timely responses while maintaining personnel safety.
- Maintained accurate logs in Computer Aided Dispatch (CAD) to track call details and unit status.
- Prepared records, including law enforcement warrants and NCIC/CCIC entry files, as required.
DIRECTOR FOOTBALL MEDIA
E.a. Laney High School
Wilmington, NC
06.2010 - 12.2016
- Oversaw media relations for varsity football program, enhancing visibility and engagement.
- Created and managed social media content across platforms including Facebook, Instagram, Twitter, and Snapchat.
- Conducted post-game interviews to provide insights and enhance team coverage.
- Cultivated strong relationships with local media outlets and representatives, ensuring consistent coverage.
- Assisted with on-field coaching duties, contributing to player development and strategy implementation.
- Developed community fundraising events to support program goals and increase local involvement.
ASSISTANT BRANCH MANAGER
Enterprise Holdings
Wilmington, NC
01.2008 - 04.2016
- Oversaw daily operations of rental branch, including sales, marketing, and customer service.
- Increased branch product size by 20% in three months through targeted grassroots marketing strategy.
- Mentored employees across departments to enhance motivation and drive success.
- Conducted market research to identify trends, boosting sales and branch revenue.
- Cultivated relationships with commercial partners and maintained frequent correspondence with decision-makers.
- Promoted to assistant manager of largest regional branch within one year of employment.
- Led staff training sessions focused on employee morale, profit enhancement, and customer service excellence.
- Participated in award-winning ‘Management Trainee’ Program, mastering essential business management skills.
Education
TELECOMMUNICATOR CERTIFICATION -
Cape Fear Community College
Wilmington, NC12.2019
BACHELOR OF ARTS - SOCIOLOGY
Wake Forest University
Winston-Salem, NC01.2006
Skills
- Customer service and support
- Effective communication
- Critical thinking
- Problem solving
- Leadership
- Time management
- Crisis intervention
- Emergency response
- Case management
- Social-emotional learning
- Student support
- Public speaking
Affiliations
Youth Football Coach/Commissioner For Coastal Pop Warner Bengals
References
References available upon request.
Timeline
SUBSTITUTE TEACHER
New Hanover County Schools, NHCS
11.2024 - Current
STUDENT SUPPORT SPECIALIST
Communities In Schools, I.S
09.2023 - 06.2024
CUSTOMER SERVICE ADVOCATE
Cape Fear Public Utility Authority, CFPUA
05.2022 - 08.2023
Human Services Caseworker
New Hanover County Government
10.2020 - 06.2021
911 Telecommunicator
New Hanover County Government
01.2017 - 09.2020
DIRECTOR FOOTBALL MEDIA
E.a. Laney High School
06.2010 - 12.2016
ASSISTANT BRANCH MANAGER
Enterprise Holdings
01.2008 - 04.2016
TELECOMMUNICATOR CERTIFICATION -
Cape Fear Community College
BACHELOR OF ARTS - SOCIOLOGY
Wake Forest University
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