Kaitlin Ball
Jacksonville,NC
Summary
Versatile professional with a strong background in maintenance management and team leadership. Proven success in enhancing operational efficiency through preventive maintenance programs and coaching staff to improve service quality. Committed to fostering a positive environment that maximizes productivity and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bartender
Gus Inc.
Jacksonville, North Carolina
08.2022 - Current
- Served high customer volumes during special events and peak hours, enhancing guest experience and bar efficiency.
- Trained staff on bartending techniques and customer service best practices, improving team capabilities and service quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Executed opening and closing duties, including sales report generation, shift setup, cash drawer preparation, and inventory management.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Dance Instructor
Gus Inc.
Jacksonville, North Carolina
08.2022 - Current
- Developed and delivered lesson plans that introduced students to dance techniques and ballet positions, facilitating skill progression.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Fostered supportive learning environment through positive reinforcement and constructive feedback, enhancing student engagement.
- Created healthy and safe learning environment for all adult students by implementing class rules and promoting mutual respect and discipline.
- Planned and oversaw group, couples, and individual dance performances.
- Collaborated in team-based environment to maintain quality and continuity of service for clients, ensuring consistent experiences.
Disc Jockey
Gus Inc.
Jacksonville, North Carolina
08.2022 - Current
- Collaborated with clients to identify music styles that aligned with event themes.
- Engaged guests at events by playing lively music and fostering interaction, enhancing overall event atmosphere. at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Participated in community events to promote the station and strengthen connections with the local audience, enhancing community presence.
Maintenance Management Specialist
USMC Camp Lejuene
Jacksonville, North Carolina
05.2019 - Current
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Maximized asset life cycles through meticulous care, calibration, and routine checks of equipment systems, ensuring optimal performance.
- Streamlined maintenance processes, enhancing operational efficiency and minimizing equipment downtime.
- Proactively identified potential issues and implemented corrective actions, minimizing production interruptions and maintaining workflow continuity.
- Developed customized maintenance plans to meet the specific needs of each facility.
- Enhanced safety standards with thorough inspections and compliance with regulations.
- Mentored junior team members in best practices for equipment care and troubleshooting techniques.
Training Manager
USMC Camp Lejuene
Jacksonville, North Carolina
05.2019 - Current
- Developed and implemented a comprehensive training program to increase employee productivity and morale.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Monitored and evaluated training performance, ensuring quality and cohesiveness across programs.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires in cross-training exercises, fostering collaboration with experienced workers.
- Organized and edited training manuals and multimedia aids, enhancing clarity and accessibility of educational materials.
Daytime Bartender / Server
Blackbeard's Sports Bar
Jacksonville, North Carolina
08.2025 - 10.2025
- Prepared and served a variety of cocktails and beverages to customers.
- Engaged with customers to provide excellent service and recommendations.
- Maintained cleanliness and organization of the bar area and equipment.
- Collaborated with kitchen staff to ensure timely order delivery to patrons.
- Handled cash transactions and processed payments accurately at the bar.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Performed opening and closing duties including restocking supplies.
Operational Stress Control & Readiness Rep.
USMC Camp Lejuene
01.2024 - 09.2024
- Mitigated workplace stress by delivering tailored resources to individuals in need, fostering a supportive environment.
- Connected Marines with mental health resources, facilitating improved access to care and support. between Marines and Mental Health Professionals.
- Referred Marines to professionals and resources for assistance with relationships, finances, career concerns, and legal issues, enhancing their overall well-being.
- Tested and certified as an OSCAR Representative, responsible for training others and informing them about the program.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05-2018
Skills
- Customer service
- Customer relations
- Employee onboarding
- Coaching and mentoring
- Team leadership
- Project management
- Multitasking skills
- Organizational skills
- Program optimization
- Data entry proficiency
- Preventive maintenance
- Predictive maintenance
- Work order management
- Reliability and consistency
- Goal-oriented mindset
- Engagement techniques
- Reinforcement techniques
Affiliations
- Jacksonville Salvation Army Recognized Volunteer
Accomplishments
- Collaborated with team of more than 50 persons in the development of Preventative Maintenance Programs.
- Utilized all Microsoft programs daily.
- Trained and reconciled data directly pulled from Oracle Reporting.
- Achieved B+ during yearly inspection by completing all Training Management Courses within different companies with accuracy and efficiency
- Achieved passing grade during inspections through effectively helping with maintenance program training throughout 7 companies of more than 100 representatives/employees.
- Collaborated with team of 50 in the development of 2nd Marine Logistics Group Training Program.
Certification
- Operational Stress Control and Readiness Representative Certification - 2nd Marine Logistics Group - January 2024
- Operational Stress Control Representative Certfification
Work Preference
1, [], ["Full Time"], ["On-Site","Remote"], ["Career advancement","Work-life balance","Flexible work hours","Personal development programs","Healthcare benefits","Work from home option","Paid time off","Paid sick leave","401k match"]
Interests
Reading: Dark History
Languages
- English
- Spanish
Timeline
Daytime Bartender / Server
Blackbeard's Sports Bar
08.2025 - 10.2025
Operational Stress Control & Readiness Rep.
USMC Camp Lejuene
01.2024 - 09.2024
Bartender
Gus Inc.
08.2022 - Current
Dance Instructor
Gus Inc.
08.2022 - Current
Disc Jockey
Gus Inc.
08.2022 - Current
Maintenance Management Specialist
USMC Camp Lejuene
05.2019 - Current
Training Manager
USMC Camp Lejuene
05.2019 - Current
High School Diploma -
Oak Ridge High School