Kaitlin Borges
Modesto,CA
Summary
Driven professional with a proven track record at Bank of Stockton, adept in exceptional customer service and excellent time management. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in client behavior and operational efficiency. Skilled in fostering positive environments and managing crises with professionalism and courtesy.
Overview
14
14
years of professional experience
Work History
Costume Service-Teller
Bank of Stockton
Ripon, CA
10.2021 - Current
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Registered Behavior Technician
Kadiant
Stockton, CA
01.2017 - 10.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Assistant Manager
JOANN Fabrics and Crafts
Manteca
09.2010 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelors Of Science - Criminal Justice
University of Phoenix
Tempe, AZ08.2013
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Positive
Timeline
Costume Service-Teller
Bank of Stockton
10.2021 - Current
Registered Behavior Technician
Kadiant
01.2017 - 10.2021
Assistant Manager
JOANN Fabrics and Crafts
09.2010 - 01.2017
Bachelors Of Science - Criminal Justice
University of Phoenix