Kaitlin Hoyt
New York,NY
Summary
Dynamic Oncology Senior Patient Registrar at New York Presbyterian Westchester, recognized for enhancing data accuracy and patient confidentiality. Trained new staff, ensuring high-quality service delivery. Proficient in EPIC and Meditech, with strong interpersonal skills to manage high-stress situations effectively, promoting seamless patient experiences and continuity of care.
Overview
20
20
years of professional experience
Work History
Oncology Senior Patient Registrar
New York Presbyterian Westchester
07.2005 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
Education
Associate of Applied Science - Business Administration
Westchester Community College
Valhalla, NY06-2009
Skills
- Patient confidentiality
- Professionalism and ethics
- Documentation accuracy
- Insurance verification
- Appointment scheduling
- Strong interpersonal skills
- Super User for EPIC
- Meditech
- Athena
- Microsoft Word, Excel and Power Point
- Scheduling
- Customer service
- Teamwork and collaboration
- Critical thinking
- Problem-solving abilities
- Multitasking
- Organizational skills
- Excellent communication
Timeline
Oncology Senior Patient Registrar
New York Presbyterian Westchester
07.2005 - Current
Associate of Applied Science - Business Administration
Westchester Community College
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