Misty Kelson
Wilmington,DE
Summary
Dynamic Patient Access professional with experience at Christiana Care Health System, excelling in HIPAA compliance and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and effective team collaboration. Recognized for maintaining accurate medical records and fostering a positive work environment, ensuring seamless patient care.
Overview
23
23
years of professional experience
Work History
Patient Access Registrar
St Francis Hospital
Wilmington, DE
05.2020 - 11.2023
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Obtained payments from patients and scanned identification and insurance cards.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Assistant/Receptionist
Delaware Surgical Group
Wilmington, DE
04.2005 - 03.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant
Dr. Abdel-misih
Wilmington, DE
11.2000 - 04.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Diploma - Medical Assistant
Star Technological Institute
Newport, De06.2000
General Studies -
Newark High School
Newark, DE06.1999
Skills
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Patient check-in
- Patient education
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Medical terminology
- Paging systems
- Teamwork and collaboration
- Time management
- Punctual and hardworking
Timeline
Patient Access Registrar
St Francis Hospital
05.2020 - 11.2023
Medical Assistant/Receptionist
Delaware Surgical Group
04.2005 - 03.2020
Medical Assistant
Dr. Abdel-misih
11.2000 - 04.2005
Diploma - Medical Assistant
Star Technological Institute
General Studies -
Newark High School