Kaitlin Burkhart
Tucson,AZ
Summary
Detail-oriented professional with strong communication and problem-solving skills. Experienced in claims evaluation and customer interaction, committed to delivering exceptional service and achieving timely resolutions. I am a dedicated professional with experience in customer service and claims adjustment. Known for exceptional active listening and decision-making skills, ready to leverage expertise to drive service excellence and optimize claim processing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO, Government Employees Insurance
Tucson, AZ
11.2025 - Current
- Evaluated claims for accuracy and compliance with company policies.
- Assisted in processing claims and managing documentation efficiently.
- Communicated with policyholders to gather information and resolve inquiries.
- Collaborated with team members to ensure timely claim resolutions.
- File claims for accidents being reported to Geico.
Non-Emergency Transportation Driver
Uber
Tucson, AZ
07.2024 - Current
- Delivered safe, reliable transportation for non-emergency medical appointments and desired locations that are non medical related.
- Ensured timely pickups and drop-offs while adhering to scheduled routes.
- Provided exceptional customer service to enhance passenger experience during rides.
- Maintained vehicle cleanliness and safety through regular inspections and upkeep.
Customer Service Representative
AFNI
Tucson, AZ
08.2024 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selections and service options to enhance satisfaction.
- Managed high-volume call flow while maintaining professionalism and efficiency.
- Documented customer interactions accurately in CRM system to ensure follow-up actions.
Manager
Laird Managment - Burger King
Tucson, AZ
02.2020 - 11.2022
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal staffing levels during peak hours.
- Assisted customers with any questions and concerns regarding orders and the menu.
- Took and bagged orders to ensure customers receive hot and fresh food.
Administr
Church On The Street Tucson
Tucson, AZ
06.2016 - 01.2020
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assisted the Lead Pastor with paying bills, setting up slideshows for church and keep office orgainized.
Womens' House Manager
Church On The Street Tucson
Tucson, AZ
06.2016 - 01.2020
- Assisted in making sure the women followed everyday schedule.
- Made sure the women completed assigned task each day in the home with daily chores.
- Enforced the schedule and attended required classes in the program.
- Took intakes each day as women came and left through the doors for help.
- Ensured the safety of all the women residing in the church recovery program
Education
High School Diploma -
Pima Community College
Tucson, AZ03-2019
Skills
- Critical thinking
- Active listening
- Highly motivated
- Advanced oral and written communication skills
- Team collaboration
- Decision-making
- Advanced computer skills
Certification
- Finger Print Level One Certified
- Food Handlers and Safety Certification
- Valid and active Driver's License
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
11.2025 - Current
Customer Service Representative
AFNI
08.2024 - 10.2025
Non-Emergency Transportation Driver
Uber
07.2024 - Current
Manager
Laird Managment - Burger King
02.2020 - 11.2022
Administr
Church On The Street Tucson
06.2016 - 01.2020
Womens' House Manager
Church On The Street Tucson
06.2016 - 01.2020
High School Diploma -
Pima Community College