Kaitlin Collum
Houston,TX
Summary
Exceedingly motivated and detail-oriented with strong communication and problem-solving skills. I can manage several responsibilities while maintaining professionalism and consistency. I am also a quick learner and adapt to new environments well. Therefore, working apart of a team or independently all while bringing a positive attitude and strong work ethic to every task is no problem.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
North Pointe Psychiatry
05.2023 - 01.2026
- Managed patient scheduling and appointment confirmations.
- Processed insurance claims, ensuring accurate information submission.
- Maintained all electronic health records with attention to detail.
- Coordinated communication between patients, medical staff, and Physicians.
- Transcribed Physicians verbal orders.
Personal Shopper
HEB Grocery Store
07.2023 - 12.2024
- Cooperated with team members to ensure a timely fulfillment of online orders and in-store pickups.
- Trained new staff on routine practices for customer satisfaction and efficient shopping techniques to ensure a positive customer experience.
- Selected and prepared customer orders for curbside and in-store pickup, ensuring accuracy and quality of items.
- Communicated with customers and team members regarding order status.
Education
Bachelor of Science -
University of Houston
Houston, TX05-2028
High School Diploma -
Ray Braswell High School
Little Elm, TX05-2024
Skills
- Front desk operations
- Telephone etiquette
- Payment collection
- Customer service
- Flexible schedule
- Sales proficiency
- Teamwork and collaboration
- Money handling
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
Timeline
Personal Shopper
HEB Grocery Store
07.2023 - 12.2024
Medical Receptionist
North Pointe Psychiatry
05.2023 - 01.2026
Bachelor of Science -
University of Houston
High School Diploma -
Ray Braswell High School