Kaitlin Conley
Houston
Summary
Certified Phlebotomy Technician with over 6 years of experience in customer service, bringing strong communication skills and a patient-first approach to clinical care. Trained in venipuncture, specimen collection, and lab safety procedures, with a focus on accuracy, professionalism, and maintaining patient comfort. Dedicated to delivering high-quality support in healthcare settings while ensuring compliance with all safety and confidentiality standards.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
05.2023 - 12.2024
- Resolved complex patient issues through effective communication and problem-solving strategies
- Provided exceptional customer support to patients regarding insurance inquiries and appointment scheduling
- Maintained accurate patient records using electronic health record systems to ensure compliance
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Store Associate
7-Eleven
07.2022 - 05.2023
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
- Trained new associates on store policies, procedures, and operational best practices.
- Operated point-of-sale systems, processing transactions efficiently and accurately.
Crew Member
McDonald's
07.2019 - 01.2022
- - Delivered fast, friendly service in a high-pressure environment.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Resolved customer inquiries and issues efficiently to ensure satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Kashmere High School
Houston, TX05.2021
Skills
- Specimen Labeling & Handling
- Patient Preparation & Comfort
- Safety & Infection Control Protocols
- HIPAA Compliance
Venipuncture & Capillary Collection
- Medical Terminology
- Data Entry & Lab Documentation
- Excellent Communication
- Time Management
- Customer Service & Patient Interaction
Timeline
Healthcare Customer Service Representative
Alorica
05.2023 - 12.2024
Store Associate
7-Eleven
07.2022 - 05.2023
Crew Member
McDonald's
07.2019 - 01.2022
High School Diploma -
Kashmere High School