Kaitlin Dorman
Chula Vista,CA
Summary
I'm a driven self-starter and dynamic sales professional with extensive experience in luxury customer service and sales. Proven ability to enhance client relationships and drive sales growth through effective client development, careful client curation and optimized customer service. Interested in growing my skill set, broadening my experience and working with a collabrative team of professionals.
Overview
22
22
years of professional experience
Work History
Bartender and Server
Ruth's Chris Steakhouse
San Diego, CA - Cherokee, NC
03.2021 - 12.2025
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Manager and Bartender
The Gem at Boojum Brewing
Waynesville, NC
08.2023 - 02.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management systems to optimize supply chain processes and reduce waste.
- Analyzed operational workflows, identifying areas for improvement and implementing effective solutions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner/Operator - Manager and Lead Sales Consultant
Magnolia Bridal Boutique - Isis Bridal Boutique
San Diego, CA
04.2010 - 03.2020
- Developed strategic business plans to enhance operational efficiency and drive growth.
- Managed budgeting processes, ensuring financial accountability and resource allocation.
- Cultivated relationships with suppliers to optimize procurement strategies and reduce costs.
- Oversaw daily operations, streamlining workflows to improve productivity and service delivery.
- Implemented employee training programs, fostering skill development and teamwork among staff.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Directed day-to-day operations to support organizational goals and enhance service delivery.
- Fostered strong connections with clients to enhance customer loyalty and generate referrals.
- Drove sales revenue growth by delivering personalized product recommendations to customers.
- Cultivated customer relationships and utilized upselling strategies to consistently meet and surpass personal sales objectives.
Manager, Men's Tailored Clothing
Nordstrom
San Diego, CA - Richmond, VA
01.2004 - 10.2009
- Facilitated training programs focused on best practices, enhancing employee skills and productivity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Managed customer and supplier relationships, focusing on account development to drive collaboration and satisfaction.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Formulated and implemented strategic plans and performance metrics aimed at fulfilling departmental objectives.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Trained new team members on product knowledge and sales techniques to enhance performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to create a positive shopping experience and foster customer loyalty.
Education
Hospitality
Southwestern College
Chula Vista, CA01-2027
High School Diploma -
Bonita Vista High School
Bonita, CA01-2003
Skills
- Luxury customer sales & service background
- Lead prospecting
- Marketing initiatives
- Business development and planning
- Cross-selling techniques
- Client development
- Professional networking
- Staff management
- Order management
- Social media management
- Photo and video editing
- Microsoft suite proficient
Timeline
Manager and Bartender
The Gem at Boojum Brewing
08.2023 - 02.2025
Bartender and Server
Ruth's Chris Steakhouse
03.2021 - 12.2025
Owner/Operator - Manager and Lead Sales Consultant
Magnolia Bridal Boutique - Isis Bridal Boutique
04.2010 - 03.2020
Manager, Men's Tailored Clothing
Nordstrom
01.2004 - 10.2009
Hospitality
Southwestern College
High School Diploma -
Bonita Vista High School