Kaitlin Gloeckl
San Antonio
Summary
Lead Teller with experience coaching teller teams, managing ATM settlements, and keeping branch cash levels aligned throughout the week. Handles cash vault activity, weekly operational tasks, and audit-guided controls that help reduce errors and prevent fraud. Supports clients with banking products, escalated complaints, and clear financial guidance.
Overview
14
14
years of professional experience
Work History
Lead Teller
PNC Bank
07.2024 - Current
- Trained, coached, and developed teller staff, enhancing team capability and service quality
- Manages cash vault by completing weekly cash deliveries and returns to ensure branch cash levels are maintained properly
- Processes weekly ATM settlements including cash and checks deposits made through the ATM and maintains cash levels throughout the week
- Complete weekly, monthly, and semi-annual operational tasks and follows audit guidelines to help prevent fraud and reduce errors
- Identified client needs for banking products and services, guiding clients to make informed financial decisions aligned with personal goals
- Handled escalated customer complaints, providing effective solutions to resolve issues and improve customer satisfaction
Teller
PNC Bank
12.2023 - 06.2024
- Process daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks
- Maintained accurate transaction records and ensured compliance with documentation standards
- Addressed client inquiries and concerns regarding accounts and bank products to enhance customer satisfaction
- Facilitated client access to safe deposit boxes, cash boxes, and bank vault items as needed
Merchandise Team Leader
Aerie
09.2021 - 12.2023
- Manage all visual directives, ensuring mapping and floorset are properly planned, and executing it within allotted timeframe
- Oversaw daily operational procedures to enhance efficiency and streamline workflow
- Train, develop and coach associates and provide performance feedback appropriately
- Built relationships with associates and supervisor to foster a high-performing team and promote a positive store culture
- Recruit and hire associates that are appropriate candidates
- Analyzed store reporting and daily sales to support Store Team Leader in driving KPI results through informed strategic business decisions
Ladies Merchandising Manager
Steinmart
10.2017 - 10.2020
- Managed team of associates to enhance merchandising execution and customer engagement
- Analyzed weekly reports to optimize product placement and replenishment, driving sales performance
- Ensured that all floor moves, updates and weekly sales promotions are set up in a timely manner and to company standard
- Coordinated timely execution of floor moves, updates, and sales promotions to align with company standards
- Promoted and cultivated Steinmart’s high level of customer service by calming disgruntled customers and quickly resolving issues
Assistant Merchandising Manager
Forever 21
10.2012 - 10.2017
- Executed daily merchandising, styling, floor set planning, replenishment, product launches, and updates to enhance in-store presentation
- Drove sales by generating and analyzing merchandise reports and made necessary product placement/adjustments
- Maintained stock room standards, ensuring a neat, clean, and organized workspace that facilitated efficient operations
- Implemented store Loss Prevention policies and procedures to ensure the security of company assets
- Trained, coached, and directed associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques.
- Helped conduct annual store inventory by auditing counts of merchandise
- Processed weekly payroll entries to ensure timely and accurate employee compensation
Education
Bachelor of Science - Fashion Retail Management
The Art Institute of Houston
Houston, TX12-2016
High School Diploma -
Cypress Woods High School
Cypress, TX 05.2001 -
Skills
- Cash vault management
- ATM settlement processing
- Audit compliance
- Fraud prevention
- Branch operations
- Customer Service
- Time Management
- Team coaching
- Escalation resolution
- Retail merchandising
- Deposit account servicing
- Suspicious activity reporting
- Branch opening & closing procedures
- Loss prevention procedures
Timeline
Lead Teller
PNC Bank
07.2024 - Current
Teller
PNC Bank
12.2023 - 06.2024
Merchandise Team Leader
Aerie
09.2021 - 12.2023
Ladies Merchandising Manager
Steinmart
10.2017 - 10.2020
Assistant Merchandising Manager
Forever 21
10.2012 - 10.2017
High School Diploma -
Cypress Woods High School
05.2001 -
Bachelor of Science - Fashion Retail Management
The Art Institute of Houston