Kaitlin Hawkins

Experienced Director in reviewing referrals in a timely manner, knowledgeable in Medicare, medicaid and all managed insurances within Network. Establishing relationships with potential referrals and family that is in involved to increase conversion of admissions, as well as current standing relationships with community vendors for potential patients seeking placement.

• Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
• Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.