Kaitlin Kartchner
McKinney,TX
Overview
9
9
years of professional experience
Work History
Server/Bartender
Alter Ego
10.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Bei sushi
09.2023 - 10.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cleared and reset tables
- Preparing table settings: plates, napkins, and chopsticks as well as ginger and wasabi
- Ensuring patrons get their food from both the kitchen and sushi chefs in a timely manner
- Up to date on Toast point of sale system
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Pocha 54
09.2023 - 10.2023
- Ensures the table is clean and that utensils, napkins, and other needs have been provided
- Distributes menus, inform guests of some of the favorite highlights of the menu
- Takes food and beverage orders with attentiveness and repeat back the order to confirm
- Ensure guests are getting the best possible service by checking in on them through the meal
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Butters Pancakes
12.2022 - 09.2023
- Barista
- Punctual
- Set up payments by POS
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Senior Hair Stylist
20 Volume Salon & Spa
04.2019 - 08.2022
- Clear communication to achieve clients goals
- Provided creative suggestions
- Constant study of new techniques and requirements
- Educated clients about the products I was using and sold high quantities
- Educated personal assistant and set expectations
- Maintained positive relationships with clients and coworkers
- Had 2 chairs at the salon so I could work on two clients hair at once in a very clean, organized and timely manner
Lead Hostess
The Maggiore Group
10.2017 - 03.2018
- 23655 N Scottsdale
- Assigned patrons to tables suitable for their requests and according to rotation
- Spoke with guests to ensure satisfaction with their dining experience
- Communicated to guests with exceptional telephone etiquette
- Mapped out all of the evening floor plans to ensure the servers knew their sections and coordinated them with the reservations
- Assisted in dining room tasks such as resetting tables and rolling silverware
Hostess/Carryout
Brio Tuscan Grille
10.2016 - 10.2017
- Inspected and cleaned the front of the Restaurant to ensure the first glance of the restaurant remained spotless and inviting
- Often communicated with other kitchen team members to ensure all take home orders were prepared on time and correctly
- While being a food runner, my shift was specifically to serve each tables food in a quick and efficient manner to ensure their food was fresh and exactly as ordered
- As well as followed all safety and sanction policies when handling food and beverage to uphold proper health standards
Assistant Manager
Justice
09.2015 - 09.2016
- Trained staff on procedures and company policies
- Maintained up-to-date knowledge of product and service changes
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies weekly
- Educated customers about the brand to incite excitement about the company's mission and values
- Shared the best practices for sales and customer service with other team members to help improve the store's efficiency
Education
Toni & Guy Hairdressing Academy
Scottsdale, AZ06.2024
High School Diploma -
Mountain View High School
Mesa, AZ01.2015
Skills
- TIME MANAGEMENT
- PROBLEM SOLVER
- MICROSOFT OFFICE
- Serving Experience
- Excellent time management skills
- Customer-focused
- Knowledgeable on Microsoft Office
- Effective problem solver
- Adherence to high customer service standards
Timeline
Server/Bartender
Alter Ego
10.2023 - 05.2024
Server
Bei sushi
09.2023 - 10.2023
Server
Pocha 54
09.2023 - 10.2023
Server
Butters Pancakes
12.2022 - 09.2023
Senior Hair Stylist
20 Volume Salon & Spa
04.2019 - 08.2022
Lead Hostess
The Maggiore Group
10.2017 - 03.2018
Hostess/Carryout
Brio Tuscan Grille
10.2016 - 10.2017
Assistant Manager
Justice
09.2015 - 09.2016
Toni & Guy Hairdressing Academy
High School Diploma -
Mountain View High School