Kaitlin Kubicki
Chelsea ,MI
Summary
At Spadstwisters, excelled as a Customer Service Cashier by enhancing customer loyalty through exceptional complaint resolution and empathy. Demonstrated reliability and mastery in cash handling and POS operations, significantly reducing transaction errors. Trained new staff, embodying patience and a customer-focused approach, contributing to a positive shopping environment.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Spadstwisters
07.2023 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Enhanced customer experience by providing prompt and accurate transactions.
Education
No Degree -
Chelsea High School
Chelsea, MI05-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
Timeline
Customer Service Cashier
Spadstwisters
07.2023 - 10.2024
No Degree -
Chelsea High School
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