Hi, I’m
Kaitlin Meeks
Louisville,KY
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing patient satisfaction and retention. Versed in managing provider and staff relationships while maintaining a well organized and efficient staff.
Overview
13
years of professional experience
Work History
Advanced ENT And Allergy
Front Office Supervisor
12.2014 - Current
Job overview
- Completed bi-weekly payroll for 13 employees.
- Implemented new registration system and trained front office staff.
- Implemented new EMR system and helped to develop processes and protocols for new EMR system.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Utilized CEPs to monitor progress of newly hired employees.
- Conducted annual reviews of staff.
- Trained and assisted staff in understanding patient eligibility and benefits.
- Trained and assisted staff on payors the company accepts and how to properly verify and enter them into system.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Made and distributed weekly schedule to staff members.
- Handled building maintenance for four of our eight sites.
Courtyard By Marriott
Customer Service Representative
08.2014 - 01.2017
Job overview
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process for 441 rooms.
- Partnered with housekeeping and maintenance staff to address requests and complaints made by guests.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Hawaii National Bank
Banker Teller One
11.2013 - 08.2014
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
- Handled incoming business deposits containing large cash and check amounts.
- Maintained friendly and professional customer interactions.
- Properly maintained cash can according to secure banking procedures.
Courtyard By Marriott
Hotel Night Auditor/Receptionist
08.2010 - 07.2013
Job overview
- Developed and maintained positive relationships with guests for satisfaction.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Performed nightly updates to room charges and rates.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Generated and printed daily financial reports to track hotel performance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Sullivan UniversityLouisville, KY
No Degree from Culinary Arts
2012
Louisville Male High SchoolLouisville, KY
High School Diploma
06.2010
Skills
- Conflict Management
- Exceptional Customer Support
- Compliance Requirements
- Data Entry
- Organization and Planning
- Office Supplies and Inventory
- Staff Management
- Schedule Management
- Workflow Processes and implementation
- Analytical and Critical Thinking
- Flexibility and Adaptability
- Problem-Solving
Accomplishments
Successfully completed Pryor Learning-Transitioning to Supervisor seminar
Timeline
Front Office Supervisor
Advanced ENT And Allergy
12.2014 - Current
Customer Service Representative
Courtyard By Marriott
08.2014 - 01.2017
Banker Teller One
Hawaii National Bank
11.2013 - 08.2014
Hotel Night Auditor/Receptionist
Courtyard By Marriott
08.2010 - 07.2013
Sullivan University
No Degree from Culinary Arts
Louisville Male High School
High School Diploma
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