Dynamic Appraisal Desk Team Leader at Bay Equity Home Loans, adept at fostering cross-functional communication and enhancing process documentation. Extensive experience with conflict resolution and multitasking, successfully managing appraisal orders and vendor relationships to ensure seamless transactions.
Oversaw the appraisal desk team and tasks, including, but not limited to, facilitating all appraisal orders, from initiation to completion while troubleshooting all ordering issues. Built and maintained relationships with third party vendors while managing multiple tasks, creating process flows, training tools and documentation for the department. Collaborated with accounting for timely payments and with underwriting management to facilitate seamless transactions.
Appraisal ordering and appraisal payments while monitoring to completion. Scrubbed marketing lists for loan officers' contacts and completed mailings for solicited borrowers. Was responsible for office supply ordering. Communicated with borrowers both by phone and email. Completed verbal verifications of employment and obtained and verified hazard insurance binders
References available upon request.