Kaitlin Nelson
Gulf Shores,AL
Summary
Dynamic and engaging professional proficient in service with a proven track record in guest satisfaction and food safety, demonstrated during my time at Yoho Rum and Tacos and Lulu's. An excellent team player, with my focus being on the overall service and satisfaction for every customer while mastering supply restocking skills to enhance operational efficiency and customer satisfaction. Dedicated to being an exemplary server, with excellent problem-solving skills, a superior work ethic, and a desire to lead in my role, I'd be an asset to any team committed to quality service in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Server
Yoho Rum and Tacos
05.2024 - Current
- Greet guests on time to ensure they have a great experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, fold silverware, and assist other servers, bussers, etc.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Nanny
Care.com HomePay
06.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Hostess
Lulus
02.2023 - 11.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties.
Brand Ambassador
Aerie By American Eagle
05.2022 - 06.2023
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Education
Associate of Science - Nursing
Coastal Alabama Community College
Bay Minette, AL05.2024
High School Diploma -
Gulf Shores High School
Gulf Shores, AL05.2023
Skills
- Food Running
- Team Player
- Beverage Preparation
- Food safety understanding
- Guest Engagement
- Supply Restocking
Timeline
Server
Yoho Rum and Tacos
05.2024 - Current
Nanny
Care.com HomePay
06.2023 - Current
Hostess
Lulus
02.2023 - 11.2023
Brand Ambassador
Aerie By American Eagle
05.2022 - 06.2023
Associate of Science - Nursing
Coastal Alabama Community College
High School Diploma -
Gulf Shores High School
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