Kaitlin O'Brien
Huntington Station,NY
Summary
Led initiatives to strengthen client relations and drive business development. Cultivated interpersonal communication skills to build lasting connections with clients. Championed lead generation strategies to expand market reach and enhance client engagement.
Overview
4
4
years of professional experience
Work History
Client Relations & Scheduling Coordinator
National Arbitration & Mediation
08.2022 - Current
- Scheduled 10-15 mediations and arbitrations daily between neutrals and clients through effective communication via phone and email. Scanned and attached 30-50 dispute resolution agreement forms to cases in the NAM system each day. Assisted clients in de-escalating conflicts by practicing empathy and building personal connections. Confirmed 30-50 mediation/arbitration hearings daily through email correspondence.
Business Development Center & Customer Service Manager
BMW of Oyster Bay
10.2021 - 08.2022
- Contacted 10-20 internet sales leads daily through calls and emails. Assisted in identifying potential sales opportunities using data mining tools. Scheduled 20-40 sales appointments each month. Created marketing promotions including special lease deal advertisements.
Education
B.S. - Communications
Arizona State University
05.2026
Skills
- Microsoft Office
- Business Development
- Lead generation
- Canva
- Graphic design
- Customer service
- Interpersonal communication
- Negotiation
- Event planning
- Recruiting
- Fundraising
- Client needs assessment
- Schedule management
- Marketing Strategies
- Inter-department collaboration
- AI Literacy
ADDITIONAL INFORMATION
- Successfully lead an all-female car club
- Recruited 80+ female enthusiasts throughout the East coast
- Organized 10 charity car shows since 2022, raising $10K for numerous charities such as Toys of Hope, Gary Sinise Foundation, NYC Second Chance Rescue, and Zion’s Mission
Timeline
Client Relations & Scheduling Coordinator
National Arbitration & Mediation
08.2022 - Current
Business Development Center & Customer Service Manager
BMW of Oyster Bay
10.2021 - 08.2022
B.S. - Communications
Arizona State University