Kaitlin Rodriguez
Hialeah,FL
Summary
- Born and raised in Miami, Fl
- My dad is from Cuba and my mom is half Cuban half Argentinian
- I have two siblings
- I enjoy going to the Keys and swimming in the ocean
- I have been grateful enough to have traveled to numerous places
Overview
1
1
year of professional experience
1
1
Certification
Work History
Phone Representative
South Florida Dermatology
Miramar, FL
05.2021 - 09.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff\=][[
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL2024
High School Diploma -
Mater Lakes Academy Highschool
Miami Lakes, Fl05.2022
Associate of Arts - Biology
Miami Dade College
Hialeah, FL05.2022
Skills
- Correcting Discrepancies
- Reading Comprehension
- Customer Retention Strategies
- Data Entry and Maintenance
- Critical Thinking
- Phone Call Answering
- Call Documentation
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Interpretation and Translation Services
- Call Transfers
Certification
- In high school, I received a certification to be able to work with children
Languages
Spanish
Timeline
Phone Representative
South Florida Dermatology
05.2021 - 09.2022
Bachelor of Science - Biology
Florida International University
High School Diploma -
Mater Lakes Academy Highschool
Associate of Arts - Biology
Miami Dade College