KAITLIN SCHAGER
Silverthorne,CO
Summary
TEAM DIRECTOR
Talented director with experience in training employees and developing financial and project strategies. Proven
success training and overseeing large teams and increasing productivity, engagement, and minimizing turnover.
Critical thinker who plans ahead efficiently to devise company growth and improvements. Collaborative team player
who communicates effectively and engages with employees on all levels to foster strong relationships and success.
Overview
8
8
years of professional experience
Work History
Store Director
Target
Silverthorne, CO
05.2022 - 07.2023
- Promoted to run remote store that struggled with staffing, development and operations
- Acquired new salary and hourly employees for district by actively recruiting, maintaining on-campus relationships with many Universities in Denver, and attending job fairs
- Initiated new team strategies to rehabilitate turnover, filling all openings and reaching hiring goal
- Met with every leader and selected team member to understand their career goals and established leadership pipeline to raise engagement and loyalty within team
- Implemented succession plans, filling leadership openings by maintaining talent pipelines resulting in internal promotions of 5 employees
- Utilized financial information, business trends, and company communication for past months to discover best practices to ensure store success
- Created schedules filling most profitable and seasonally relevant department first
- Alleviating overfull backroom issues.
Executive
TARGET
07.2015 - 07.2023
Small Format Store Director
Target
Iowa City, IA
02.2020 - 05.2022
- Promoted and opened first small format Target store in, during civil unrest and COVID
- Hired, recruited, and onboarded every employee at every level for store, 75 in total
- Worked with contractors and community to open new store, adjusting workflow and regulations during COVID, to ensure correct steps taken for employee and customer safety, exceeding sales goals not only for store, but district
- Mentored new leaders for company-wide roll outs, securing long-term routines for longevity with positive sales
- Within 2 years 5 employees received promotions
- Onboarded 3 district interns as District Internship Captain and performed check-ins, fostering positive experience with district leadership and sponsors
- 2 out of 3 were offered executive job after graduating
- Trained 4 new Small Format Store Directors, fostering networking for this format of stores and creating successful guide that outlined problems and solutions along with supportive resources
- Co-founded PRIDE organization within Target that supported and educated Target employees on LGBTQIA+’s history, creating safe space to ask questions and receive support.
Executive Team Leader Specialty Sales
TARGET
Cedar Rapids, IA
01.2019 - 02.2020
- Instructed team members to follow initiatives effectively, operate independently, and make business decisions as needed
- Initiated service store huddles that focused around improving guest relations throughout every department, that was later implemented throughout district
- Refined floor restocking, presenting seasonally relevant items to drive sales
- Established leadership pipeline, raising engagement and devised short- and long-term staffing strategies outlining store needs and creating personalized development goals with monthly meeting for promising employees
- Supported district by training 3 external Specialty Sales Executives to create new training program for external executives while still covering high level knowledge, integrating positive results into hybrid Target way of leading.
Executive Team Leader of Overnight Remodel
Target
Cedar Rapids, IA
02.2018 - 02.2019
- Collaborated with contractors on sequencing and cost management for $16M remodel
- Set up consistent routines and promoted accountability to obtain timeline
- Partnered with contractors, as only leader representing Target overnight, keeping to goals to successfully open presentable store to guests
- Led group and regional visits to showcase new type of remodel and communicated effectively to improve next wave of remodels
- Recognized for execution and communication of biggest remodels to date
- Established hiring expectations, training, and recognition routines to improve team retention
- Decreased business disruption by strategic planning, collaborating across work centers, and balanced execution of company workload, staying within budget and on time.
Team Leader
Target
Waterloo, IA
07.2016 - 02.2018
- Implemented schedule graph based on traffic, rolled out consistent routines, and held accountable to expectations
- Instituted positive guest experience to secure loyalty with passionate team
- Refined restocking process to more efficient method, resulting in positive sales
- Showcased new way to organize apparel freight by using metric racking instead of carts that became company process, still used today
- Led quarterly unscheduled visit by corporate executives, speaking to total store improvements; was recognized for creative leadership styles.
Education
Bachelor - Business / Enterprise Leadership
University of Iowa
Skills
- Business Management Team Development Recruitment and Retention
- Sales Inventory Customer Service Health and Safety
- Sustainability Community Involvement
Timeline
Store Director
Target
05.2022 - 07.2023
Small Format Store Director
Target
02.2020 - 05.2022
Executive Team Leader Specialty Sales
TARGET
01.2019 - 02.2020
Executive Team Leader of Overnight Remodel
Target
02.2018 - 02.2019
Team Leader
Target
07.2016 - 02.2018
Executive
TARGET
07.2015 - 07.2023
Bachelor - Business / Enterprise Leadership
University of Iowa