Kaitlin Sera
Van Nuys,CA
Summary
Motivated and friendly team player, dedicated to upholding company standards and contributing to a clean, welcoming environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Ding Tea
09.2022 - Current
- Listened carefully to customer requests and created personalized, tasty beverages, which promoted costumer loyalty.
- Controlled lines and rushes with quick, efficient service.
- Maintained a clean and welcoming environment for both staff and customers.
- Recommended products based on understandings of individual customer needs, allergies, and preferences.
- Helped train new team members with positive reinforcement and respectful, encouraging feedback.
Front of House, Certified Trainer
Chipotle Mexican Grill
05.2021 - 09.2022
- Provided assistance to store managers in upholding the company standards throughout the shift.
- Trained new staff in front-of-house procedures, customer relations, and cleaning. Also provided feedback to employees to ensure they performed each task competently.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated cash register to process customer payments and kept drawer balanced by accurately processing cash, credit and debit payments at the beginning and end of each shift.
- Often worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Environmental Science
California State University - Northridge
Northridge, CA05.2025
Skills
- Cash Handling
- Customer Service
- Kitchen Experience
- Safe Food Handling Practices
- Organizational Skills
- Time Management
- New Hire Training
- Friendly and Outgoing
Certification
Food Handler Certification
Timeline
Barista
Ding Tea
09.2022 - Current
Front of House, Certified Trainer
Chipotle Mexican Grill
05.2021 - 09.2022
Bachelor of Arts - Environmental Science
California State University - Northridge
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