Kaitlin Sterling
Plainfield,IL
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Office Assistant
SSM Health Laboratories
08.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with patients by phone to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Collaborated with various departments to complete assigned tasks.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Program Aide
Boys And Girls Club Of Fond Du Lac
10.2020 - Current
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Enhanced program effectiveness by identifying areas for improvement and implementing necessary changes.
Pharmacy Technician
Jewel Osco
09.2019 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
BBA - Health Care Administration
Marian University
Fond Du Lac, WI05.2023
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
Timeline
Office Assistant
SSM Health Laboratories
08.2023 - Current
Program Aide
Boys And Girls Club Of Fond Du Lac
10.2020 - Current
Pharmacy Technician
Jewel Osco
09.2019 - 08.2021
BBA - Health Care Administration
Marian University
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