Kaitlin Strickland Kuriger
ENTERPRISE,Alabama
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Enterprise Water Works
2023.03 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listens to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Balances checks, cash and credit card payment for customer accounts.
- Assists customer in setting up new accounts, cancellation, payment plans, etc.
Front Desk Manager
Dothan Neurology
2021.08 - 2023.03
- Handled doctor referrals, medical records, verifying insurance benefits.
- Responded to telephone, email and in-person inquiries health care.
- Scheduled and planned Sales representative meeting and luncheons .
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, foster a supportive work environment that facilitated professional growth.
- Settled complaints and disputes.
- Entered and updated sensitive customer information during check-ins and room changes.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Licensed Massage Therapist
Ladies First
2020.07 - 2021.08
- Performed all types of massages
- Licensed Esthetician, performed skin care services including facials, microdermabrasion, peels, etc
- Greeted patrons, booked appointments, sold retail products, set up massage therapy rooms, promoted spa
- Familiar with Spa products including ZO medical, SkinCeuticals peels, Intraceuticals peels, and Silk peels.
Licensed Massage Therapist
Spa Novus
2017.09 - 2020.07
- Performed all types of massages
- Licensed Esthetician, perfor,ed skin care services including facials, microdermabrasion, peels, etc
- Receptionist, answered phones and greeted patrons, checked customers out, booked appointments, sold retail products, set up massage therapy rooms, promoted spa, ordered supplies and retail products for spa
- Familiar with Spa products including ZO medical, SkinCeuticals peels, Intraceuticals peels, and Silk peels.
Licensed Massage Therapist
Plush Medical Spa
2013.04 - 2017.09
- Performed all types of massages
- Licensed Esthetician, performed skin care services including facials, microdermabrasion, peels, etc
- Receptionist, answered phones and greeted patrons, checking customers out, booked appointments, sold retail products, set up massage therapy rooms, promoting spa, ordered supplies and retail products for spa
- Familiar with Spa products including Janes Iredale, Obagi, Dysport, Restylane and Radiesse.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
Education
Certificate of Completion- Advanced Epilation -
Lurleen B Wallace Community College
Opp, ALAdvanced Diploma -
Enterprise High School
Enterprise, AlabamaMassage Therapy Certification -
Blue Cliff Career College
Mobile, Alabama12.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Team motivation
- Money Handling
- Dependable and Responsible
Timeline
Customer Service Representative
Enterprise Water Works
2023.03 - Current
Front Desk Manager
Dothan Neurology
2021.08 - 2023.03
Licensed Massage Therapist
Ladies First
2020.07 - 2021.08
Licensed Massage Therapist
Spa Novus
2017.09 - 2020.07
Licensed Massage Therapist
Plush Medical Spa
2013.04 - 2017.09
Certificate of Completion- Advanced Epilation -
Lurleen B Wallace Community College
Advanced Diploma -
Enterprise High School
Massage Therapy Certification -
Blue Cliff Career College
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