Kaitlin Westcott
Honey Grove,TX
Summary
Dedicated Pharmacy Technician with expertise in prescription filling and insurance billing. Committed to enhancing patient care through accurate and timely service, while maintaining confidentiality and HIPAA compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Boots Alliance
Bonham, TX
05.2024 - Current
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
Cashier Assistant
Panera Bread
Sherman, TX
01.2023 - 10.2023
- Processed customer transactions accurately and efficiently.
- Assisted in maintaining clean and organized dining areas.
- Supported team members during peak service hours.
- Managed cash register operations to ensure smooth transactions.
- Met customer needs through polite, friendly and attentive service.
Education
High School Diploma -
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Prescription filling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens Boots Alliance
05.2024 - Current
Cashier Assistant
Panera Bread
01.2023 - 10.2023