Kaitlin Ruby
Middle River,MD
Summary
Outgoing professional experienced in Access Specialist with a strong background in administrative support. Known for exceptional customer service and effective problem-solving, I also do very well while working Under Pressure. Experienced in operating a multi phone system in office and while working remotely.
Overview
13
13
years of professional experience
Work History
Access Specialist I
MedStar Health
White Marsh, MD
01.2024 - 08.2024
- Coordinated patient access services, ensuring efficient scheduling and registration processes.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Addressed patient inquiries effectively, ensuring improved satisfaction with access services.
- Utilized electronic health record systems to manage and update patient information accurately.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
Parts Specialist
Collision Right
Essex, MD
06.2019 - 01.2024
- Managed inventory levels to ensure availability of parts for repair operations.
- Collaborated with technicians to identify and source required components efficiently.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Trained new staff on parts identification and procurement processes.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Automotive Parts Salesperson
Advance Auto Parts
Middle River, MD
07.2014 - 06.2019
- Provided expert product knowledge to customers, enhancing their purchasing decisions and satisfaction.
- Developed effective merchandising displays to drive sales and improve customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and timely reordering of parts.
- Trained new staff on sales techniques, product features, and customer service best practices.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
Medical Office Assistant
Essex Weight Loss Center
Essex, MD
02.2012 - 06.2017
- Coordinated patient scheduling and maintained appointment calendars for optimal office efficiency.
- Managed patient intake processes, ensuring accurate data collection and compliance with privacy regulations.
- Assisted in preparing patient records and documentation for medical staff, enhancing workflow efficiency.
- Streamlined communication between patients and healthcare providers to improve service delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Education
High School Diploma -
Kenwood High School
Essex, MD05-2014
Skills
- Ability to Multi-task
- Attention to detail
- Time management
- Problem-solving
- Empathetic
- Administrative skills
- Works well under pressure
- Teamwork
Timeline
Access Specialist I
MedStar Health
01.2024 - 08.2024
Parts Specialist
Collision Right
06.2019 - 01.2024
Automotive Parts Salesperson
Advance Auto Parts
07.2014 - 06.2019
Medical Office Assistant
Essex Weight Loss Center
02.2012 - 06.2017
High School Diploma -
Kenwood High School