Kaitlin Worthington
Clarksville TN,TN
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at The UPS Store. Skilled in decision-making and excellent communication, adept at fostering teamwork and collaboration. Increased operational efficiency through strategic planning and problem-solving abilities. Demonstrates adaptability and a results-driven approach, ensuring project completion and client satisfaction. Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
18
18
years of professional experience
Work History
Sales Associate
Artisan's
Greenville, NC
08.2006 - 02.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Private Nanny
Rhonda Taylor
Belle Meade, TN
08.2009 - 12.2013
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted with homework and school projects, fostering a love for learning in the children.
Server
Demo's
Nashville, TN
03.2011 - 02.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Retail Associate
The UPS Store
Nashville, TN
04.2013 - 07.2015
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Custom pack items to ship for the customer.
- Ship packages both domestically and internationally.
Assistant Store Manager
The UPS Store
Nashville, TN
05.2015 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Custom packed items being shipped for customers.
- Shipped packages both domestically and internationally.
- Attended several meetings.
- Conducted move-in and move-outs of several events within the Omni Nashville Hotel.
- Ran the business center of the Omni Nashville Hotel.
Store Manager
The UPS Store
Nashville, TN
07.2016 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Custom packed items being shipped for customers.
- Shipped packages both domestically and internationally.
- Attended several meetings.
- Conducted move-in and move-outs of several events within the Omni Nashville Hotel.
- Ran the business center of the Omni Nashville Hotel.
Retail Sales Associate
Kohls Department Store
Clarksville, TN
10.2017 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped unload incoming trucks with product.
- Picked, packed and shipped out merchandise consumers ordered online.
Operations Lead
Kohls Department Store
Clarksville, TN
07.2023 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Oversaw problem resolution to address barriers to operational efficiency.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Picked, packed and shipped out items that consumers ordered online.
Fulfillment Center Associate
Amazon
Clarksville, TN
06.2024 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
- Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
Education
Accounting And Business Management
Nashville State Community College
Clarksville, TNAccounting And Business Management
Pitt Community College
Winterville, NCAccounting And Business Management
Free Will Baptist Bible College
Nashville, TNHigh School Diploma -
Trinity Christian School
Greenville, NC05.2008
Skills
- Schedule Management
- Decision-Making
- Excellent Communication
- Active Listening
- Task Prioritization
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Goal Setting
- Organizational Skills
- Time Management
- Dependable and Responsible
- Problem-Solving
Timeline
Fulfillment Center Associate
Amazon
06.2024 - Current
Operations Lead
Kohls Department Store
07.2023 - Current
Retail Sales Associate
Kohls Department Store
10.2017 - 07.2023
Store Manager
The UPS Store
07.2016 - 07.2017
Assistant Store Manager
The UPS Store
05.2015 - 07.2016
Retail Associate
The UPS Store
04.2013 - 07.2015
Server
Demo's
03.2011 - 02.2012
Private Nanny
Rhonda Taylor
08.2009 - 12.2013
Sales Associate
Artisan's
08.2006 - 02.2008
Accounting And Business Management
Nashville State Community College
Accounting And Business Management
Pitt Community College
Accounting And Business Management
Free Will Baptist Bible College
High School Diploma -
Trinity Christian School