Kaitlin Izabel Manalac

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Answered phone with exceptional customer service. Check in and Check out patients during my shift with a firm, positive attitude while providing them the best and most comfortable experience during their visit.

*Adhere to the same roles as Hotel Renew; transitioned from Hotel Renew to Lotus Honolulu back and forth as they are sister hotels*

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
• Collected room deposits, fees, and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Shut down system at the end of the night with night auditing experience
• Inform guest about amenities and suggest activities to do while on vacation, along with providing them hotel towels upon check in and delivering wine to their rooms.

• Answer phones and take in person orders with a positive attitude
• Communicate directly with customers and colleagues to ensure an exceptional experience
• Keep records of purchases, sales, and requisitions, make transactions with cash or card, and balance cash register
• Resolved customer complaints and adjusted orders
• Answer customers questions regarding products and services
• Wrap and bag products for safe delivery and transport
• Adhere to cleaning and maintenance schedule