Kaitlyn Arnett

Yukon,Ok

Summary

Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Always have a positive and upbeat attitude and take care of the customers. Outgoing Assistant manager familiar with cash and food handling procedures. Possesses strong communication and time management skills. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Hardworking Assistant manager with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

years of professional experience

Work History

Assistant Manager Day

Braums Ice Cream And Dairy

Yukon, OK

08.2022 - Current

Implemented quality control measures to uphold company standards.
Collaborated with management on developing strategic plans for achieving business goals.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Interviewed prospective employees and provided input to HR on hiring decisions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Maintained accurate records of sales transactions using point-of-sale systems.
Monitored inventory levels and assisted in inventory management tasks.
Oversaw inventory control.
Maintained inventory accuracy through daily cycle counts and inventory audits.
Oversee truck shipments and account for deliveries.
Money control- including Daily Cash reconciliation as well as daily deposits.
Effective management of 10 or more crew, implementing speed of service goals and accuracy.

Back Office Leader

Best Buy

Okc, Ok

09.2013 - 09.2020

Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Handled all customer relations issues in a gracious manner and in accordance with company policies
Educated customers about the brand to incite excitement about the company's mission and values
Verified that all customers received receipts for their purchases
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Actively pursued personal learning and development opportunities
Answered customer telephone calls promptly and in an appropriate manner
Determined customer needs by asking relevant questions and listening actively to the responses

Night Assistant Manager

Braum's Ice Cream and Dairy Stores

Oklahoma City, Ok

01.2008 - 09.2013

Carefully interviewed, selected, trained and supervised staff
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Maintained a safe working and guest environment to reduce the risk of injury and accidents
Created fun team building activities to engage staff in up-selling to meet revenue targets
Operated cash registers and demonstrated correct cash handling procedures
Correctly performed end of day functions and made the daily required deposit
Make necessary adjustments to monitor labor every day
Check email and daily reports, also place truck orders and correct deliveries
Consistently provided friendly guest service and heartfelt hospitality
Promptly and empathetically handled guest concerns and complaints
Operated the drive-through window and sales register quickly and efficiently
Pleasantly and courteously interacted with customers
Handled currency and credit transactions quickly and accurately
Servsafe certified

Education

High School Diploma - Math of Finance

Del City High School

Del City, OK

01.2007

Skills

POS systems knowledge
Inventory control and record keeping
Natural leader
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Dedicated team player
Friendly and helpful
Valid Oklahoma driver's license
Organized multi-tasker

Quick learner
Customer-oriented
Able to lift 50 pounds
Good with numbers and math
Sales monitoring
Recruiting and interviewing
Decision-making
Money handling
Customer service
Hot Schedules
Labor control

Timeline