Riannah Hope Hall
Summary
Accomplished Assistant General Store Manager with 5+ years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Expert retail sales professional offering 10+ years experience in retail customer service and retail merchandising. Focused on exceeding sales goals and building resilient teams.
Overview
15
15
years of professional experience
Work History
Assistant General Manager of Merchandising
Old Navy, Gap
Beverly Hills, CA
10.2018 - Current
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Oversaw inventory counts each week to maintain stock records and account for shrinkage.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Assessed areas of service concern and developed improvement plans.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Completed monthly profit and loss performance reports.
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 10%.
Full Time Assistant Manager
T.J. Maxx
Rolling Hills Estates, CA
01.2016 - 10.2018
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Prioritized helping customers over completing other routine tasks in the store.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Cleaned and organized the store, including the checkout desk and displays.
- Directed work of as many as 70employees focused on all areas of the store
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Engaged with customers in a sincere and friendly manner.
- Contributed to team success by exceeding team sales goals by 10%.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Trained 5 new sales associates each quarter.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Built relationships with customers to increase likelihood of repeat business.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Supervised and directed all merchandise and shipment processing.
- Communicated clear expectations and goals to each team member.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Merchandise Coordinator
T.J. Maxx
Santa Monica, CA
10.2011 - 01.2016
- Recommended merchandise to customers based on their needs and preferences.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Engaged with customers in a sincere and friendly manner.
- Verified that all customers received receipts for their purchases.
- Contacted other store locations to determine merchandise availability.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Built relationships with customers to increase likelihood of repeat business.
- Responded to customer concerns with friendly and knowledgeable service.
- Welcomed customers into the store and helped them locate items.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Responded to customer questions and requests in a prompt and efficient manner.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Prioritized helping customers over completing other routine tasks in the store.
- Worked with the management team to implement the proper division of responsibilities.
- Communicated clear expectations and goals to each team member.
- Actively pursued personal learning and development opportunities.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Greeted customers in a timely fashion while quickly determining their needs.
- Stocked and replenished merchandise according to store merchandising layouts.
Department Supervisor
Kohl's Westchester
Los Angeles, CA
10.2009 - 09.2011
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Welcomed customers into the store and helped them locate items.
- Processed truck process , stock and recovered all departments
Retail Manager
Bon Appetit Management
Malibu, CA
07.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Education
Bachelor of Arts - Sociology
California State University, East Bay
Hayward, CA06.2009
Associate of Arts - English
El Camino College
Torrance, CA05.2006
High School Diploma - undefined
King/ Drew High School of Medicine and Science
Los Angeles, California2004
Skills
- Communication
- Leadership competency
- Problem-solving
- Basic administrative knowledge
- Goal-oriented
- Cash register familiarity
- Computer literate
- Friendly demeanor
- Excellent communication skills
- POS systems knowledge
- Inventory management
- POS software expert
- Detail-oriented
- Customer-oriented
- Stocking
- Credit card transactions
- Customer service-oriented
- Active listening skills
- Sales experience
- Time management
- Decision-making
- Personable
- Staff training and development
- Natural leader
- Accurate money handling
- Outstanding interpersonal skills
- Retail sales
- Training and development
- Consistently meets sales goals
- Skilled problem solver
- Motivated team player
- Strong work ethic
- Shipment processing
- Retail merchandising specialist
- Opening and closing procedures
- Employee relations
- Merchandising
- People-oriented
Timeline
Retail Manager
Bon Appetit Management
07.2022 - Current
Assistant General Manager of Merchandising
Old Navy, Gap
10.2018 - Current
Full Time Assistant Manager
T.J. Maxx
01.2016 - 10.2018
Merchandise Coordinator
T.J. Maxx
10.2011 - 01.2016
Department Supervisor
Kohl's Westchester
10.2009 - 09.2011
Bachelor of Arts - Sociology
California State University, East Bay
Associate of Arts - English
El Camino College
High School Diploma - undefined
King/ Drew High School of Medicine and Science