Joseph Hartman
Chesapeake,VA
Summary
Accomplished leader with extensive experience at Old Navy, Gap, excelling in staff management and operations optimization. Demonstrated success in driving sales growth, enhancing team performance through effective training and development, and implementing inventory control measures to maximize profitability. Skilled in fostering a culture of accountability and excellence, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Assistant General Manager of Merchandising
Old Navy, Gap
Chesapeake, VA
07.2018 - 08.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Improved operational workflows, resulting in smoother running of establishment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Business and Operations Manager
Old Navy, Gap
Chesapeake, VA
10.2016 - 07.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Pricing and Operations Specialist
Old Navy, Gap
Chesapeake, VA
02.2015 - 10.2016
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Merchandising Specialist(Womens)
Old Navy, Gap
Chesapeake, VA
01.2013 - 02.2015
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Communicated merchandising needs to store manager.
Merchandising Specialist(Mens, Kids, and Baby)
Old Navy, Gap
Chesapeake, VA
04.2010 - 01.2013
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Training and development background
- Employee Scheduling
- Budget Control
- Business Development
- Sales Forecasting
- Staff training/development
- Scheduling
- Hiring and Onboarding
- Team Leadership
- Payroll Administration and Timekeeping
- Training Management
- Employee Development
- Staff Scheduling
Timeline
Assistant General Manager of Merchandising
Old Navy, Gap
07.2018 - 08.2024
Business and Operations Manager
Old Navy, Gap
10.2016 - 07.2018
Pricing and Operations Specialist
Old Navy, Gap
02.2015 - 10.2016
Merchandising Specialist(Womens)
Old Navy, Gap
01.2013 - 02.2015
Merchandising Specialist(Mens, Kids, and Baby)
Old Navy, Gap
04.2010 - 01.2013