Maria Papavram
Rochester,NY
Summary
Dynamic leader with a proven track record at Old Navy, enhancing brand awareness and driving sales growth through strategic planning and effective staff management. Excelled in operations management and staff development, achieving significant improvements in customer satisfaction and team efficiency. Skilled in inventory control and fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant General Manager of Merchandising
Old Navy
Rochester, NY
08.2017 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Analyze and understand store performance using Key Performance Indicators.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Education
Associate of Arts -
Monroe Community College
Rochester, NY05.2017
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Training and development background
- Customer Service
- Effective leader
- Hiring and Onboarding
- Decision-Making
- Strategic Planning
Timeline
Assistant General Manager of Merchandising
Old Navy
08.2017 - Current
Associate of Arts -
Monroe Community College