Christy Mansfield
Bismarck,ND
Summary
Retail leader with nearly 20 years of specialty and big box retail experience leading store operations, visual merchandising, and multi-store execution. Expert at translating corporate visual directives into high-impact store presentation, optimizing inventory and assortments through sales and traffic analysis, and coaching teams to increase conversion rates, average transaction value, and loyalty enrollments. Trusted business partner with P&L accountability, strong hiring and training expertise, and a hands-on, data-driven approach to growing sales and elevating the customer experience.
Overview
20
20
years of professional experience
Work History
Assistant General Manager of Merchandising
Old Navy
Bismarck
03.2021 - Current
- Lead daily store operations, including merchandising, inventory control, receiving, and visual presentation to maximize sales and enhance the customer experience.
- Executed monthly corporate visual directives, planned and coached associates to uphold merchandising standards and enhance product placement.
- Supervise, mentor, and develop sales associates and department leads; deliver product knowledge and sales technique training to drive conversion and average transaction value.
- Monitor inventory and stock levels; oversee restocking and backstock processes to ensure merchandise availability and reduce stockouts.
- Analyze sales and traffic metrics to inform floor sets and assortment decisions, flexing product to improve category pertormance.
- Promoted in-store loyalty credit program through team training and customer engagement, driving higher enrollment and repeat purchases.
- Lent expertise in setting up and helping train associates in new store opening.
Store Manager
New York & Company
Tucson, Arizona
05.2013 - 11.2020
- Developed a high-performing sales team focused on in-store credit program enrollment, delivering and maintaining year-over-year increase in new credit card holders.
- Recruited, hired, and trained engaged sales associates, emphasizing email capture, customer retention, and upsell techniques to grow revenue.
- Owned Division of Responsibility for district "Metro Pack" visual directives-executed merchandising plans, prepared bi-monthly presentations, and distributed photographic guides to peer stores
- Provided visual merchandising expertise and managerial support to multiple stores across the region while maintaining home-store performance and team development.
- Mentored assistant managers and leads with targeted feedback and development plans to prepare them for promotion.
- Addressed performance issues promptly and fairly to ensure expectations and policies were understood and enforced.
- Consistently implemented operational procedures and modeled best practices for the team.
Assistant Store Manager/Visual Ambassador
Sears
Phoenix, Arizona
11.2006 - 05.2013
- Executed visual strategies as Visual Ambassador for Phoenix/Tucson market, ensuring alignment of marketing goals with consistent store-level visual presentation across district.
- Facilitated store leadership functions, managing staffing, profit accountability, monthly floor sets, and cross-category merchandising for apparel, accessories, fine jewelry, home fashions, and household merchandise.
- Developed and delivered concise presentations from visual workshops for store managers, coaching teams on best practices to uphold brand integrity during rollout.
Education
Inland Lakes
Indian River, MIAttend 20+ Visual Seminars
Skills
- Visual Merchandising-Planning & Execution
- Sales Analysis & KPI Tracking
- P&L Accountability
- Inventory Control
- Team Building & Development
- Staff Recruitment
Timeline
Assistant General Manager of Merchandising
Old Navy
03.2021 - Current
Store Manager
New York & Company
05.2013 - 11.2020
Assistant Store Manager/Visual Ambassador
Sears
11.2006 - 05.2013
Inland Lakes
Attend 20+ Visual Seminars