Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Baclay

Frisco

Summary

Dedicated to ensuring the customers have the best experience possible. Making sure I manage my time wisely, maintaining guest comfort, and expectations. I try to also make sure my workspace is as clean as can be throughout the shift.

Overview

4
4
years of professional experience
1
1
Certification

Work History

server

Blue Goose Cantina
Frisco
09.2022 - Current
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Handled customer complaints with professionalism and courtesy.
  • Maintained cleanliness and organization of dining area and service stations.

host

Shogun Hibachi & Sushi
Greenville
02.2022 - 05.2022
  • Coordinated reservations and optimized waitlists during peak hours to enhance guest flow.
  • Ensured dining area cleanliness and guest comfort to promote a welcoming atmosphere.
  • Managed incoming calls during busy shifts.
  • Executed payment processing using POS system, facilitating smooth transactions.
  • Balanced cash drawers at the end of each shift.

Education

High School Diploma -

Heritage High School
Frisco, TX
05-2021

Skills

  • Customer service
  • Hospitality and guest service
  • Menu knowledge
  • Order processing
  • Reservation management
  • POS system operation
  • Complaint resolution
  • Customer relationship management
  • Attention to detail
  • Cleanliness maintenance
  • Time management
  • Team collaboration

Certification

  • hospitality

Timeline

server

Blue Goose Cantina
09.2022 - Current

host

Shogun Hibachi & Sushi
02.2022 - 05.2022

High School Diploma -

Heritage High School
Kaitlyn Baclay