Kaitlyn Bailey
Dallas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reddy Ice
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Costume Shop Worker
Baylor University
08.2021 - 05.2022
- Mentored junior staff members, providing guidance on best practices in costume construction techniques and shop management.
- Reduced production costs by repurposing existing costume pieces or materials when possible.
- Improved overall costume quality by implementing proper maintenance techniques during production runs.
Waitress
Texas Roadhouse Restaurant
05.2021 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Cracker Barrel Restaurant
05.2020 - 08.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Mesquite Pit
05.2019 - 08.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Fine Arts - Theatre Performance
Baylor University
Waco, TX05.2023
Skills
- Customer Service
- Project Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Complaint Handling
- Microsoft Outlook
Timeline
Customer Service Representative
Reddy Ice
08.2023 - Current
Costume Shop Worker
Baylor University
08.2021 - 05.2022
Waitress
Texas Roadhouse Restaurant
05.2021 - 08.2021
Waitress
Cracker Barrel Restaurant
05.2020 - 08.2020
Waitress
Mesquite Pit
05.2019 - 08.2019
Bachelor of Fine Arts - Theatre Performance
Baylor University
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