Kaitlyn Benns
Knoxville,TN
Summary
Psychology graduate with years of direct care and administrative skills in the clinic setting. Strives to be an empathetic leader with a passion to create maximally efficient systems in order to improve operations across all levels of the workplace.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Operations Coordinator
Gemstones ABA Center
Cary, NC
10.2025 - Current
- Processing billing using CPT codes based on therapy session services.
- Streamlining insurance submissions by auditing then digitizing session notes.
- Developing organizational spreadsheets, logs and checklists to maximize operational efficiency.
- Implementing feedback from company ownership.
- Coordinating attendance, task delegation, and clinical documentation onboarding.
- Overseeing inventory for clinical supplies, office stationery, and client needs.
Administrative Assistant
Gemstones ABA Center
Cary, NC
04.2024 - 10.2025
- Discussing potential services with interested families and referral agencies in person and through phone calls.
- Corresponding with leadership to schedule meetings, tours, and interviews.
- Preparation of individualized data collection packets and teaching materials for the following week.
- Assisting with session note organization and filing.
- Material creation through cutting, laminating and distributing.
- Assisting with schedule needs and changes.
Registered Behavior Technician
Gemstones ABA Center
Cary, NC
04.2022 - 04.2024
- Providing 1:1 direct care through applying behavior analytic practices to individuals with Autism Spectrum Disorder in a fast-paced clinical setting.
- Demonstrating time management skills and prioritizing the overall flow of the clinic.
- Incorporating discrete teachings into daily activities.
- Furthering the learner's independence within targeted skill sets.
- Structuring the care provided based on the needs of the individual and evaluating motivation directly with them.
- Collaboration with team members and implementing feedback from supervising BCBAs.
- Attention to detail and problem solving to produce alternative solutions quickly.
Registered Behavior Technician
HANDS Center for Autism
Cary, NC
02.2021 - 10.2021
- Providing individualized clinical instruction to facilitate functional independence and comprehensive skill acquisition.
- Carrying out detailed behavior modification plans as prescribed.
- Engaging while accurately recording data.
- Coordinating client-specific materials and objectives to adhere to structure of session.
- Reinforcing successes while building rapport.
- Reporting daily to families about achievements.
Mental Health Technician
Holly Hill Hospital
Raleigh, NC
08.2020 - 02.2021
- Attending to the needs of patients in conjunction with reporting to nurses, therapists and physicians.
- Making daily notes of patient progress and filing.
- Leading psychoeducational groups while praising achievements.
- Establishing a safe, clean, and comfortable environment.
- Responding to medical and psychiatric emergencies.
- Following policies in accordance with HIPAA.
- Answering calls and relaying communication to patients.
Education
Bachelor of Arts - Psychology, Human Development and Family Science
East Carolina University
Greenville, NC 08.2016 - 05.2020
Skills
- Microsoft & Google Workspace proficient
- Customer service background
- Clinical exposure
- Administrative skills
- Psychological education
- Detail-oriented
Timeline
Operations Coordinator
Gemstones ABA Center
10.2025 - Current
Administrative Assistant
Gemstones ABA Center
04.2024 - 10.2025
Registered Behavior Technician
Gemstones ABA Center
04.2022 - 04.2024
Registered Behavior Technician
HANDS Center for Autism
02.2021 - 10.2021
Mental Health Technician
Holly Hill Hospital
08.2020 - 02.2021
Bachelor of Arts - Psychology, Human Development and Family Science
East Carolina University
08.2016 - 05.2020