Kaitlyn Blume
Pocola,USA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
Work History
Receptionist
Law offices of Craig I Cook
Fort Smith, AR
10.2024 - 10.2025
- Front desk receptionist for a busy law firm supporting 5 lawyers.
- Answering phone calls and responding to client requests in a professional manner.
- Appointment scheduling.
- Dictation, preparation and filing of legal documents.
- Notary of legal documents.
- Frequent contact with Medical facilities to obtain medical records.
- Coordinated pick-up and delivery of express mail services.
- Greeted customers, answered general questions and directed to appropriate locations.
- Accounts Receivable and Payable duties including discussing money owed and payment options with clients. Payments to vendors and services as warranted. Handling of moneys and deposits.
- Assisted with onboarding of new employees by providing orientation information and support.
Customer Service Representative
Tac Air
Fort Smith, AR
08.2021 - 08.2023
- Providing quality customer service to arriving/departing private, military, and corporate aviation clients.
- Responsible for accurately entering data into the computer system for aviation, fuel, and billing purposes.
- Relaying and receiving information with the line tech fueling personnel that is then entered into the computer for customer using closed loop communication.
- Providing customer service above and beyond for clients by assisting with hotel and rental car reservations, meal catering, etc.
- Duties also include organizing and cleaning the lobby for a good appearance to customers, assuring that the coffee, snacks, vending area are clean, stocked and welcoming for our clients.
Child Development Associate
Bost
Fort Smith, AR
01.2021 - 08.2021
- Assisting children with every day activities in the classroom, teaching basic life skills, and developing the skills they were lacking in.
- I had the responsibility of care for my own classroom of children from infancy to 5 yr old.
- Daily activity planning for the age group and assuring ADL’s were met for the children.
- I was also tasked with monitoring for signs of abuse and neglect and worked closely with CPS caseworkers who frequently would be present at the center to evaluate and assess children for signs of abuse or neglect.
Seasonal Cashier
Hobby Lobby
Fort Smith, AR
09.2020 - 12.2020
- Seasonal job.
- Duties include cash handling, customer service, stocking shelves, etc.
- Customer service roll during the busy holiday shopping season.
- I was able to represent the company and assist customers with locating products, purchasing and returns.
- Assisting with stocking products and maintaining accurate counts in the stores computer system.
Back Help
ADORABLE PETS
Fort Smith, AR
06.2020 - 09.2020
- Summer help for the Pet Boarding/Grooming/Day Care business.
- Duties included Customer interaction during pet drop off and pick up times.
- Processed payments for services, care of animals needs and assisted pet groomers.
- Cleaning of the pet care/boarding areas and facility.
- Clerical front desk work including answering phones and customer service.
Sales Associate
Hibbett Sports
Fort Smith, AR
01.2020 - 06.2020
- Duties included customer service and sales of sporting equipment, clothing, and shoes.
- Additional duties included ordering and stocking of inventory, display set up and answering phone lines.
- Responsible for cash drawer balancing and bank deposits, opening and closing store procedures.
Sales Associate
Hibbett Sports
Harrison, AR
08.2018 - 12.2019
- Sales Associate in Retail Sporting Goods Store.
- Duties included customer service and sales of sporting equipment, clothing, and shoes.
- Additional duties included ordering and stocking of inventory, display set up and answering phone lines.
- Responsible for cash drawer balancing and bank deposits, opening and closing store procedures.
- Transferred to Store in Fort Smith when I transferred colleges.
Education
Certificate - Cosmetology
Academy of Salon And Spa
Fort Smith, AR09.2023
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UA Fort Smith; UAFS
Fort Smith, AR05.2020
Associates - Applied Sciences Degree
NorthArk
Harrison, AR12.2019
High school or equivalent - General Studies
Greenland High School
Greenland, AR05.2018
Bachelor of Science - Nursing
Carl Albert State College
Poteau, OK05.2028
Skills
- Customer Service
- Computer Data Entry
- Word, Excel, PowerPoint and other programs
- Time management
- Client education and planning
- Accounts Receivable/Payable
- CPR certified
- Filing
- Computer Skills
- Front Desk
- Typing
Timeline
Receptionist
Law offices of Craig I Cook
10.2024 - 10.2025
Customer Service Representative
Tac Air
08.2021 - 08.2023
Child Development Associate
Bost
01.2021 - 08.2021
Seasonal Cashier
Hobby Lobby
09.2020 - 12.2020
Back Help
ADORABLE PETS
06.2020 - 09.2020
Sales Associate
Hibbett Sports
01.2020 - 06.2020
Sales Associate
Hibbett Sports
08.2018 - 12.2019
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UA Fort Smith; UAFS
Associates - Applied Sciences Degree
NorthArk
High school or equivalent - General Studies
Greenland High School
Certificate - Cosmetology
Academy of Salon And Spa
Bachelor of Science - Nursing
Carl Albert State College