Kaitlyn Brewer
Leland,USA
Summary
Highly organized, dependable, and hardworking individual. Having completed 7 years of management experience and 1 year of medical office and administrative experience. Eager to expand skills and grow as an individual professionally and personally.
Overview
10
10
years of professional experience
Work History
Medical Information Associate
Thermo Fisher Scientific
Wilmington, NC
11.2023 - Current
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, or mail in reference to pharmaceutical or device products.
- Processes fulfillments and provides clinical trial information during call support.
- Analyzes the caller's questions to formulate an accurate and concise response using client-approved resources, and records inquiries in the appropriate databases, following organizational, client, and regulatory guidelines.
- Identifies records and triages adverse events and product complaints according to organizational, client and regulatory guidelines.
- Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GPs, and all applicable regulatory requirements.
- Works with internal and external client contacts to resolve inquiries.
- Research medical literature and draft responses for such inquiries.
- Provides administrative support as needed.
Patient Services
Wilmington Eye
Wilmington, NC
09.2023 - 11.2024
- Assisted with scheduling follow-up appointments according to provider availability.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Receptionist
College Road Animal Hospital
Wilmington, NC
06.2023 - 09.2023
- Greeted clients and their pets upon arrival at the animal hospital.
- Scheduled appointments and managed the veterinary clinic's calendar efficiently.
- Answered phone calls and responded to inquiries regarding services and pet care.
- Maintained pet records and ensured accurate information entry into the system.
- Processed payments and handled billing for veterinary services provided to clients.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with team members to streamline data processing workflows.
Property Preservation Technician
Executive Services
Wilmington, NC
02.2016 - 03.2023
- Managed internal and external communications across multiple platforms effectively.
- Coordinated daily operations to ensure smooth workflow among team members.
- Trained new employees on company procedures and best practices.
- Monitored project timelines and adjusted resources as needed for completion.
- Built strong relationships with customers through regular communication.
Education
High School Diploma -
Penn Foster High School
01.2023
Skills
- Medical research
- Regulatory compliance
- Customer relationship management
- Data analysis
- Attention to detail
- Problem solving
- Team collaboration
- Adaptability
- Customer support experience
- Customer service experience
- Patient confidentiality compliance
- HIPAA regulations
- Multitasking efficiency
- Strong attention to detail
- Professionalism and ethics
- Problem-solving
- Detail-oriented
Languages
English
Timeline
Medical Information Associate
Thermo Fisher Scientific
11.2023 - Current
Patient Services
Wilmington Eye
09.2023 - 11.2024
Receptionist
College Road Animal Hospital
06.2023 - 09.2023
Property Preservation Technician
Executive Services
02.2016 - 03.2023
High School Diploma -
Penn Foster High School
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